General Manager

MarineMax; Town of Florida (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

MarineMax General Manager role overseeing dealership operations across sales and service, driving profitability, and developing a high-performing team. You will steer budget, inventory, and compliance while strengthening community relations and market share.

Responsibilities include hiring and training staff, managing SG&A, coordinating with regional leadership, and ensuring exceptional customer satisfaction and safety standards.

Qualifications

• Leadership and people management skills for a large dealership team.
• Strategic thinking for profitability, cost controls, and process improvements.
• Budgeting, forecasting and financial performance analysis for SG&A and margins.
• Inventory planning, pricing strategy, and coordination with regional leadership.
• Customer relations focus with a commitment to safety and compliance.

Responsibilities

• Lead dealership operations across sales, service, and profitability goals.
• Hire, train, mentor, and evaluate staff; manage performance and development.
• Oversee budgeting, expenditures and financial results; control SG&A.
• Direct inventory planning, promotion execution, and marketing alignment.
• Maintain safety programs, regulatory compliance, and elevated customer satisfaction.
• Collaborate with regional leadership to optimize market share and aging inventory.

Job description

OVERVIEW: The General Manager is responsible for ensuring successful dealership operations including sales, service, financial profitability, overall Team development as well as increasing community relations and MarineMax market share.

KEY TASKS:

• Enthusiastically embrace the MarineMax values and mission statement, effectively conveying these to all Team Members through your example.
• Supervisory responsibilities include: interviewing, hiring, training and developing team members; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Consult with Human Resources to ensure all requirements are met before taking any employment actions.
• Continually "TopGrade" your team, working with Human Resources to manage any necessary changes.
• Assist staff with the sales effort, including explaining features, demonstrating operation of boat, suggesting optional equipment, etc. to customers and prospects.
• Manage deals, adhering to the MarineMax "One Price" strategy.
• Ensure the MarineMax commission guidelines, as they apply to "One Price", are adhered to.
• Collaborate, as needed, with your Regional President to avoid any inventory, new or used, becoming "aged".
• Maintain an acceptable FANS score by ensuring the needs of our customers are met and their expectations are exceeded by delivering and maintaining a quality product.
• Ensure profitability of dealership(s) by maintaining adequate and appropriate staff, financial analysis, managing SG&A, accomplishing sales goals and ensuring customer satisfaction.
• Resolve customer complaints or concerns and explore ways to better serve our customers. Once resolved ensure processes are modified in order to avoid a repeated complaint.
• Analyze financial statement and identify areas for improvement, notify your Regional President of all areas for improvement and make recommendations to realize these improvements.
• Recommend or approve budget, expenditures and appropriations
• Analyze operating and administrative procedures for all departments in an effort to assess and increase efficiency, effectiveness, and productivity.
• Work with Products Department and Regional President to manage inventory.
• Participate in the professional development of your team via leadership and appropriate training programs; implementing relevant training programs for all appropriate Team Members. Utilizing the IDP (Individual Development Plan), and other resources available through the HR Department.
• Attend meetings and contribute to company strategy and policy making as required.
• Assist in establishing annual commitments and forecasting; order products, review production, distribution and invoicing, and improve inventory.
• Coordinate, execute and attend boat shows and other off-site promotional opportunities.
• Strategic planning of marketing efforts to maximize market share results.
• Oversee facility management and all compliance issues with local, state and national regulatory agencies i.e. OSHA, EPA.
• Promote and fully participate in the MarineMax Safety Program; ensuring a safe workplace free of hazards for all team members.
• Communicate upward the market trends, customer attitudes, competitive intelligence and needs of the sales and service operations.
• Other duties as assigned.

KEY RESULT AREAS:

• Profitability of the dealership
• FANS Scores
• Aged Inventory
• Sales Margins
• SG & A
• Leadership, staff training/motivation, and Topgrading
• Safety Records
• Effectively resolve customer issues
• Timeliness and accuracy of paperwork
• Effectiveness of cost controls
• Enhanced customer relations