General Manager

Potbelly; Town of Brookfield (WI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with performance-based raises

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Retirement Savings 401(k) with company match

Job summary

Potbelly in Brookfield is hiring a General Manager to lead their team and ensure a great customer experience. The ideal candidate will have strong management and communication skills, with a focus on team development and store operations.

Competitive pay ranges from $60,000 - $65,000 with bonus potential, along with comprehensive benefits including medical, dental, vision insurance, and a retirement savings plan.

Qualifications

• Customer service orientation with a desire to delight customers.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Train, coach, and develop shop team members.
• Interview, select, and hire staff.
• Ensure adherence to health and safety standards.

Skills

Customer service oriented

Strong written communication skills

Team player

Problem-solving

Organizational skills

Ability to handle allergens

Business acumen

Microsoft Office skills

Education

Minimum 2 years as General Manager in restaurant or retail

Job description

PAY TRANSPARENCY

$60,000 - $65,000 base salary range + bonus potential.

The General Manager is the leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What's In It For You

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify.

What you bring to the table

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You love working in a fast-paced environment
• You're a team player
• You enjoy problem-solving
• You have open availability
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen - knife skills are a plus!
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have Microsoft Office skills
• You have a strong business acumen
• You have the ability to understand and interpret financial reports
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Others duties as assigned

As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, they will not be qualified to continue to perform in a Shift Leader or Management capacity.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [e-mail].

Application Deadline: Applications must be submitted by 5/28/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

• Company: Potbelly Corporate
• Position: General Manager
• Status: Full Time
• Shift: First (Day), Second (Afternoon), Third (Night)
• Req #: 10980370
• Date Posted: April 13, 2026
• Location: 12455 W. Capitol Drive F, Brookfield, US, WI, 53005
• Job Category: Management