General Manager

Potbelly; Saint Paul (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive raises

Medical/Dental/Vision

Domestic Partnership

Parental Leave

FSA/HSA

Commuter Benefit

401(k) Match

Employee Assistance

Paid Time Off

Discount Program

Flexible Schedule

Career Growth

Job summary

Potbelly in Saint Paul, MN seeks a General Manager to lead a busy shop, drive guest satisfaction, and develop a high-performing team. The GM ensures operational excellence, handles scheduling, and upholds food safety standards in a fast-paced kitchen environment.

The role requires at least 2 years of GM experience, strong communication, and the ability to manage budgets and labor. Competitive pay, full benefits, and growth opportunities are offered.

Qualifications

• 2+ years as GM in restaurant or retail with P&L responsibility preferred
• Must meet state Food Safety requirements and pass Food Safety Certification within designated timeframe
• Friendly, customer-first mindset for fast-paced environments
• Strong written and verbal communication skills
• Able to write effective schedules and manage labor goals
• Capable of building and developing teams and resolving conflicts
• Experience with budgeting, forecasting, and financial reporting will help in this role
• Comfortable standing and walking 8-9 hours and working minimum 45 hours per week

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities; create and implement development plans
• Interview, select and hire great people who represent Potbelly values
• Develop and maintain a Good Vibes culture
• Schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Delegate tasks to team and ensure high standard of execution
• Ensure all security procedures are followed
• Maintain back-of-house procedural standards
• Count drawers and follow daily cash handling procedures
• Drive neighborhood shop marketing and promotions to maximize sales
• Control cost of goods, variances and inventories within the shop
• Lead local shop marketing and community involvement
• Control assigned P&L line items
• Spend 80-90% of time on the shop floor in Front of House
• Comply with health and safety standards for food, cleanliness and safety
• Handle customer complaints/issues
• Other duties as assigned

Skills

Leadership

P&L responsibility

Food Safety Certification

Customer focus

Communication

Scheduling

Labor management

Problem solving

Team building

Multitasking

Tools

Microsoft Office

Job description

PAY TRANSPARENCY

$60k - $65k per year

$60,000 - $65,000 base salary range + bonus potential.

The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What's In It For You:

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table:

• You are at least 18 years of age
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for a Leader role
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You have open availability
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have Microsoft Office skills
• You have a strong business acumen
• You have the ability to understand and interpret financial reports
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Job Duties and Functions:

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Disclaimers

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact [e-mail].

Application Deadline

Applications must be submitted by 11/13/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

#sarah

Position Information

Company: Potbelly Corporate

Position: General Manager

Status: Full Time

Base Salary Range: $60,000.00 - $65,000.00/yr

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 11142098

Date Posted: September 29, 2026

Location: 1298 Promenade Place, Saint Paul, US, MN, 55121

Job Category: Management