General Manager

Papa John's; Sumter (SC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay + incentives

Growth opportunities

Ongoing training and leadership

Job summary

Papa John's is seeking a results-driven General Manager to lead daily operations, drive sales, and build a high-performing team. This role requires hands-on leadership, accountability, and operational excellence across a busy store.

Responsibilities include leading daily operations, recruiting and training staff, managing costs, and ensuring compliance while delivering top customer service. This position offers growth opportunities within the franchise network and competitive pay.

Qualifications

• Past restaurant or retail management experience.
• Pizza experience preferred.
• Shift Leader experience is highly desirable.
• Strong leadership and accountability.
• Must work evenings, weekends, and peak days.

Responsibilities

• Lead daily store operations and ensure excellent customer service.
• Recruit, train, and develop team members and future Shift Leaders.
• Maintain training compliance and Pizza Academy records.
• Control food, labor, and mileage costs.
• Complete weekly inventory counts and address variances.
• Manage cash handling, deposits, and shift accountability.
• Keep store inspection-ready with cleanliness and dough management.
• Oversee cleaning schedules and equipment care.
• Execute local store marketing to drive sales.

Skills

Leadership

Customer service

Communication

Team development

Problem-solving

Job description

General Manager - Papa Johns

Full-Time 50 HRS/week

Papa Johns is hiring a results-driven General Manager to lead daily operations, grow sales, and build a high-performing team. This role requires strong leadership, accountability, and hands-on operational excellence.

Responsibilities

• Lead daily store operations and ensure excellent customer service.
• Work average 50 hours/week with required presence on peak business days (Halloween, Super Bowl, holidays, long weekends).
• Recruit, train, and develop team members and future Shift Leaders.
• Maintain full training compliance and accurate Pizza Academy records.
• Control food, labor, and mileage costs.
• Complete precise weekly inventory counts and address variances.
• Manage cash handling, deposits, and shift accountability.
• Keep store inspection-ready at all times (cleanliness, dough management, product dating, equipment).
• Oversee cleaning schedules, preventive maintenance, and equipment care.
• Execute local store marketing to drive sales.

Success Metrics

• Customer Feedback (SMG) scores meet or exceed corporate standards.
• Food cost variance within 0.50% of target.
• Store remains inspection-ready every shift.
• Completion of MDP Advance training within 90 days.

Requirements

• Prior restaurant or retail management experience
• Pizza experience preferred
• Previous Papa Johns Shift Leader experience is highly desirable
• Strong leadership, communication, and problem-solving skills
• Ability to work evenings, weekends, and peak business days
• High sense of urgency, dependability, and accountability

Benefits

• Competitive pay + performance incentives.
• Growth opportunities within a strong franchise organization.
• Ongoing training and leadership development.

Papa John's is an American pizza restaurant franchise. It is the fourth largest pizza delivery restaurant chain in the United States, with headquarters in Jeffersontown, Kentucky, a suburb of Louisville. Our pizza family is as hungry for perfection today as we were when we first opened our doors more than 30 years ago. And we're driven to be the best at making innovative new products and recipes.