General Manager

Planet Fitness Franchising, LLC; Sumter (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee discounts

Opportunity for advancement

Job summary

Planet Fitness Franchising, LLC is seeking a General Manager in Sumter, SC. The role is essential for ensuring an exceptional experience for staff and members by providing outstanding customer service and leadership.

The ideal candidate should have a high school diploma, leadership skills, and a customer service background. Responsibilities include overseeing daily operations, managing staff schedules, and ensuring facility cleanliness while promoting a positive environment.

Qualifications

• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified.
• Basic computer proficiency required.

Responsibilities

• Oversee staffing schedules and ensure all shifts are covered.
• Lead staff training and coaching for exceptional customer service.
• Manage marketing efforts and staff awareness on promotions.

Skills

Exceptional customer service skills

Leadership skills

Problem-solving skills

Communication skills

Education

High school diploma or GED

Job description

Overview

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.

What We're Looking For

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to employees, members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands‑on training.

Responsibilities

Daily responsibilities for the General Manager also include:

• Oversee staffing schedules with the assurance that all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Lead a team through systems and operations to achieve common sales and membership goals.
• Assist in preparation of all HR related forms in a timely manner.
• Resolve employee and member issues or concerns in a professional manner.
• Provide 24/7 backup support for any employee who is absent and reachable by phone.
• Serve as a brand ambassador by leading a judgement‑free lifestyle.
• Participate in the training and development of staff to include providing day‑to‑day coaching.
• Oversee pre‑screening, hiring, onboarding and recruiting.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Delegate and oversee regular, consistent cleaning and sanitizing of restrooms, locker rooms, tanning areas, all exercise equipment, etc.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.).
• Oversee the ordering of club supplies using a specific budget based on club requirements.
• Track key performance indicators such as sign‑ups, guest counts, cancellations, info calls (daily, weekly, monthly, annually), etc.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Assist in the completion of recorded info call inspections.

Qualifications / Requirements

• High school diploma or GED, or one to three months related experience and/or training, or an equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified.
• Must be available to oversee staff and operations of a 24‑hour facility.
• Must be willing to complete a background check.
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem‑solving skills.
• Exceptional leadership and diplomacy skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with staff, members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation & Benefits

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Health insurance
• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team‑building competitions, sales contests, and social events

Lev Management LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.