General Manager

City Barbeque; Solon (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Free BBQ (up to $2,400/year)

25% discount when not working

Free uniforms & slip resistant shoes

Vacation pay

401k match up to 4%

Medical, dental & vision insurance

Job summary

City Barbeque is seeking a General Manager in Ohio to lead a team focused on Sales, Profits, Operations, Quality Standards and People practices within our values-driven culture.

The role emphasizes developing local store marketing, controlling expenses, and maintaining high standards of food quality and service. Strong leadership and customer service are essential to drive growth and uphold brand standards.

Qualifications

• B.A./B.S. in related field or an equivalent in education and experience preferred.
• Ability to develop positive working relationships with all restaurant personnel.
• Knowledge of and ability to use a PC and Microsoft Office Suite.
• Ability to adapt and succeed in a fast-paced environment.
• Ability to provide exceptional customer service.
• Ability to lead and develop people.

Responsibilities

• Produces positive guest count and sales growth.
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts.
• Maximizes profits by controlling expenses within established budget guidelines and using productivity and efficiency tools for food and labor costs.
• Ensures restaurant meets or exceeds City Barbeque operations, sanitation and food quality standards.
• Ensures equipment and facilities comply with Brand Standards and government regulations and takes corrective action when required.
• Uses Voice of Guest feedback to improve service execution by communicating and coaching team effectively.
• Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in system in a timely manner.
• Leads management team to understand pulse of team using Employee Survey process and reacts appropriately to improve position as a premiere employer.

Education

B.A./B.S. in related field or equivalent

Job description

Come join City Barbeque in serving and creating happiness with America’s best BBQ, while living by 4 core values:

• Safety First
• Treat others with integrity, fairness and respect
• Deliver quality without sacrifice
• Produce profit and cash flow for long-term value

Benefits

The best BBQ comes with the best benefits :

• Quarterly Bonus Opportunities
• Your favorite BBQ-for free (up to $2,400/year)
• 25% discount when not working
• Free uniforms & free pair of slip resistant shoes
• Vacation pay*
• 401k match up to 4% of salary*
• Medical, dental & vision insurance after 60 days*
• Benefits available to those who qualify after the preliminary waiting period

Position Summary And Mission

He/she leads a band of loyal teammates in areas such as Sales, Profits, Operations & Quality Standards and People practices, within the spirit and culture of City Barbeque.

Summary Of Key Responsibilities

SALES AND PROFITS

• Produces positive guest count and sales growth
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.

OPERATIONS AND QUALITY STANDARDS

• Ensure his/her restaurant meets or exceed City Barbeque operations, sanitation and food quality standards.
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Utilizes Voice of Guest feedback to improve service execution by communicating and coaching team effectively
• Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in system in a timely manner.

PEOPLE DEVELOPMENT

• Ensures manager team is progressing in development of skills defined in City Map
• Conducts 1-on-1 meetings with management team on a regular basis.
• Provides coaching and feedback on an on-going basis.
• Reinforces Core Values consistently.
• Develops employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance and reports to HR when necessary, in a timely order
• Leads management team to understand pulse of team using Employee Survey process and reacts appropriately to improve position as a premiere employer in the marketplace.

Qualifications

EDUCATION/TRAINING-

• B.A./B.S. in related field or an equivalent in education and experience preferred

Knowledge/Skills -

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clear li>and"listen attfully to guests and employees
• Knowledge of and the ability to use a PC and Microsoft Office Suite
• Ability to adapt and succeed in a fast-paced environment
• Ability to provide exceptional customer service
• Ability to lead and develop people

Work Experience -

• GM experience in the restaurant industry preferred

City Barbeque participates in E-verify. To learn more, please visit: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf