General Manager

Citybbq; Solon (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly Bonus Opportunities

Free BBQ (up to $2,400/year)

25% discount when not working

Free uniforms & slip resistant shoes

Vacation pay

401k match up to 4%

Medical, dental & vision insurance

Job summary

City Barbeque in Solon, OH is seeking a General Manager to lead a team focused on sales, operations, quality standards and people development in a fast-paced BBQ environment.

You will drive guest counts, manage budgets, and coach managers to deliver exceptional service while upholding brand standards and food quality.

Qualifications

• BA/BS in related field or equivalent education and experience preferred
• Strong leadership and communication skills essential
• Experience in restaurant management preferred

Responsibilities

• Lead Sales and Profits initiatives to drive guest counts and sales growth
• Oversee Operations and Quality Standards to meet brand and regulatory requirements
• Develop people through coaching, performance feedback and training
• Manage budgets and control expenses using productivity tools

Skills

Leadership

Budgeting & P&L

Customer service

People development

Communication

MS Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Join an award-winning team built around genuine hospitality, teamwork, and craft.

Come join City Barbeque in serving and creating happiness with America's best BBQ, while living by 4 core values:

• Safety First
• Treat others with integrity, fairness and respect
• Deliver quality without sacrifice
• Produce profit and cash flow for long-term value

The best BBQ comes with the best benefits

• Quarterly Bonus Opportunities
• Your favorite BBQ-for free (up to $2,400/year)
• 25% discount when not working
• Free uniforms & free pair of slip resistant shoes
• Vacation pay*
• 401k match up to 4% of salary*
• Medical, dental & vision insurance after 60 days*

*Benefits available to those who qualify after the preliminary waiting period

Position Summary and Mission

He/she leads a band of loyal teammates in areas such as Sales, Profits, Operations & Quality Standards and People practices, within the spirit and culture of City Barbeque.

Summary of Key Responsibilities

SALES AND PROFITS

• Produces positive guest count and sales growth
• Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
• Maximizes profits by controlling expenses within established budget guidelines and thru using productivity & efficiency tools for food and labor costs.

OPERATIONS AND QUALITY STANDARDS

• Ensure his/her restaurant meets or exceed City Barbeque operations, sanitation and food quality standards.
• Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
• Utilizes Voice of Guest feedback to improve service execution by communicating and coaching team effectively
• Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in system in a timely manner.

PEOPLE DEVELOPMENT

• Ensures manager team is progressing in development of skills defined in City Map
• Conducts 1-on-1 meetings with management team on a regular basis.
• Provides coaching and feedback on an on-going basis.
• Reinforces Core Values consistently.
• Develops employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
• Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance and reports to HR when necessary, in a timely order
• Leads management team to understand pulse of team using Employee Survey process and reacts appropriately to improve position as a premiere employer in the marketplace.

QUALIFICATIONS:

EDUCATION/TRAINING-

• B.A./B.S. in related field or an equivalent in education and experience preferred

KNOWLEDGE/SKILLS

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• Knowledge of and the ability to use a PC and Microsoft Office Suite
• Ability to adapt and succeed in a fast-paced environment
• Ability to provide exceptional customer service
• Ability to lead and develop people

WORK EXPERIENCE

• GM experience in the restaurant industry preferred

City Barbeque participates in E-Verify. To learn more, please visit: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

City Barbeque participates in E-Verify. To learn more, please visit: E-Verify Participation Poster Apply