General Manager

Destination Pet, LLC; Shrewsbury (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health, vision, dental

Disability insurance

Life insurance

401k match

Pet care discounts

Generous PTO

Job summary

Destination Pet LLC's Woof Pet Resort in Shrewsbury, MA seeks a General Manager to lead daily operations, hire and train staff, manage payroll and a budget, and ensure top-tier customer service.

This hands-on role requires strong leadership, P&L experience, and passion for pet care. You will partner with HR, marketing and facilities, drive local programs, oversee scheduling, inventory, and safety, and report to the District Director. Salary $55,000–$60,000 with quarterly bonus opportunities.

Qualifications

• Five plus years in full P&L management responsibility in hospitality, service, or retail.
• Ability to lead and motivate staff while maintaining confidentiality and professional interactions.
• Excellent written and oral communication, analytical and problem-solving skills.

Responsibilities

• Lead day-to-day operations and ensure exceptional customer service.
• Hire, train, schedule, and manage staff; oversee payroll and budget.
• Collaborate with HR, marketing, and facilities; drive local programs and safety compliance.

Skills

People management

Leadership

Communication

Time management

Analytical skills

Customer service

Multi-tasking

Education

BS/BA is a plus

Tools

Microsoft Office Suite

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!The General Manager is responsible for all day-to-day operations of the facility. This includes; hiring, job coaching, training, scheduling, managing inventory, managing to a set budget, and ensuring customer satisfaction.We are looking for a General Manager to lead our team at Woof Pet Resort!REPORTS TO: District DirectorPAY: $55,000 - $60,000 Salary+ Quarterly Bonus Opportunities!CORE RESPONSIBILITES (include but are not limited to):Supports the mission, vision, culture and policies of Destination Pet.Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.Manages all staff at center ; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.Manages center payroll and ensures that payroll is approved in a timely manner.Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices. Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.Prepares and delivers annual performance reviews to team members on a timely basis.Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.Resolve any and all customer and staff complaints.Actively manages center’s social media accounts through weekly postings and replying to customer comments.Creates, implements and executes on local marketing programs to acquire new customers and grow sales.Attends community events and partners with local businesses to promote Destination Pet services.Maintains appropriate inventory of supplies; reorders and restocks as necessary.Monitors and manages all computer systems located in the center.Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.Utilizes financial reports and statistics.Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.Ensures that bank deposits are completed as needed.Promotes and markets Destination Pet’s programs and services in the surrounding community.Assists other team members as needed.Performs other duties as assigned.REQUIREMENTS:Expertise & Experience:BS/BA is a plus.Must be a passionate team player and a strong motivator.Must have strong background in driving performance excellence through strong people management.Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.Proficiency in computer applications including Microsoft Office Suite and database applications.Ability to multi-task with strong time management skills.Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.Excellent oral presentation, writing, and analytical skills.Strong interpersonal, communication, and motivational skills.Must have exceptional strong customer service experience and skills.Veterinary, boarding and/or grooming experience required.Must have experience in managing inventory and accounts payable.Physical:Must be able to work evenings, weekends and holidays.Must frequently lift 40 pounds.Must be able to be on feet for the duration of your shift.Must be able to stand, walk and climb stairs frequently.Must be able to work on computer system and work multi-line telephone.Must be able to handle dogs on leashes.Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.PERKS:Health, vision, dental, long & short-term disability, and Life insuranceA Startup mentality company with stable funding.401k matchPet Care discountsGenerous PTOOpportunity to grow your career with a network of like-minded professionalsIND123Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?