General Manager

Workstream; Shelby (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid training

Daily pay option

Complimentary meals while on duty

Job summary

Workstream is seeking a General Manager for IHOP in Shelby, North Carolina. This role involves directing restaurant operations to ensure profit objectives, guest satisfaction, and high standards of service and quality. Candidates should have at least 2 years of experience in the Casual Restaurant industry, along with a high school diploma (GED acceptable). Preferred qualifications include leadership skills and relevant certifications. The position offers competitive compensation, benefits, and opportunities for growth within the company.

Qualifications

• Minimum of 2 years in the Casual Restaurant industry.
• Current alcohol and food certifications preferred.
• ServeSafe Certification preferred (training may be provided).

Responsibilities

• Direct and control restaurant operations for positive guest experiences.
• Ensure highest standards of food quality, service, cleanliness, and safety.
• Attain sales and profit objectives.

Skills

Team leadership

Positive conflict resolution

Exceptional communication skills

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Tools

POS systems

Job description

When you work for IHOP restaurants, we encourage you to “Be the pancake you wish to see in the world!” Being a team member allows you to be more than just a traditional employee. You help create smiles for the future.

Job Summary

The General Manager contributes to the success of IHOP through the direction and control of restaurant operations to ensure a positive guest experience and company profitability. The General Manager’s responsibility is to direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members.

Requirements

• A minimum of 2 years’ current experience in the Casual Restaurant industry is required.
• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.
• Current alcohol and food certifications that meet state requirements are preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Complimentary meals while on duty – Come hungry, leave happy!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – Join a team that encourages building lifelong friendships and memories.