General Manager

Workstream; Shaker Heights (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Smoothie King seeks a General Manager to lead a high-performing store team, deliver an exceptional guest experience, and balance strategic priorities with daily operations.

The role emphasizes curiosity, willingness to take on new challenges, and developing skills to support company purpose while driving brand standards and financial performance.

Qualifications

• Experience leading a restaurant or retail team.
• Strong customer service orientation and hospitality mindset.
• Ability to manage multiple priorities and operational tasks.

Responsibilities

• Hire, develop, and lead the store team to deliver an extraordinary guest experience.
• Utilize Profit and Loss, Daily Business Review, Cash & Deposit Log, and scheduling/inventory tools to drive ops excellence.
• Maintain supplier relationships and manage inventory/shipment processes.
• Review KPIs and store performance, identify issues and implement improvements.
• Manage cash activities including daily deposits.
• Ensure food safety guidelines and employee compliance at all times.
• Uphold brand standards and store appearance per Smoothie King guidelines.
• Drive programs through action planning and motivate the team to meet standards.
• Develop local store marketing plans and engage community events.
• Recognize and reward team performance using existing tools and new methods.

Skills

Leadership

Team management

Customer service

Interpersonal skills

Integrity

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.