General Manager

JPLS Green Lake LLC; Seattle (WA); On-site; USD 32,000 - 48,000; Part time

Benefits offered by this job

Meal discounts

Discounts at company restaurants

Training program

Paid sick leave

Work-life balance

Vacation

Medical, dental & vision insurance

Job summary

Bai Tong group is hiring a Restaurant General Manager for Noi Thai Cuisine locations in the Seattle area. This part-time role leads all revenue, profitability and guest-experience goals, and oversees daily restaurant operations with a focus on excellence and staff development.

You will manage hiring, scheduling, budgeting and cost control while delivering outstanding service and memorable dining experiences. Competitive pay from $23/hour and benefits apply.

Qualifications

• Proven working experience as a restaurant manager.
• Minimum of 3 years’ experience in a managerial role in a high-end, upscale, or fine dining restaurant.
• Financial management skills (budgeting, forecasting, and P&L Management).
• Demonstrated experience in customer service management.
• Strong leadership, motivational, and people skills.
• Extensive food and wine knowledge.

Responsibilities

• Ensure the smooth running of all aspects of the restaurant, including kitchen operations, guest services, and administrative tasks.
• Maintain the highest standards of quality and efficiency in all areas.
• Lead, motivate, and develop a diverse team, fostering a culture of excellence, respect, and continuous improvement.
• Address staffing requirements, including hiring, training, scheduling, and performance management.
• Oversee financial activities including budgeting, forecasting, and expense management.
• Ensure profitability by optimizing operational costs and maximizing revenue streams.
• Uphold an exceptional standard of guest service.
• Handle guest relations and resolve any issues with tact and diplomacy, ensuring guest satisfaction.
• Respond efficiently to customer complaints.
• Ensure compliance with health and safety regulations, licensing laws, and company policies.
• Maintain a safe environment for staff and guests.
• Monitor compliance with sanitation and safety rules and regulations.
• Continuously seek ways to improve operational efficiency and guest satisfaction.
• Implement innovative strategies to enhance the dining experience and stay ahead in a competitive market.
• Collaborate with marketing to promote Noi Thai.
• Deliver superior guest service and ensure absolute guest satisfaction.

Skills

Leadership

Customer service

People management

Budgeting

Forecasting

P&L management

Wine knowledge

Job description

We are Bai Tong group representing Noi Thai Cuisine and Bai Tong Thai Restaurant. We are in 6 Washington state locations, and we also have out-of-state locations in Bend, OR and Honolulu, HI. We are currently hiring for the following position:

General Manager

(Part-Time Position)

Become part of our team, where serving THE BEST THAI CUISINE in an elegant, authentic atmosphere is our passion! We seek the best talent, promote employee training and development, and recognize our employees for their contributions. The commitment and passion of our staff is the reason that we are the best Thai restaurant! If you have the dedication and drive to provide superior guest service and experiences to our guests, grow your career with us and become a member of Bai Tong family!

We embrace diversity. We are committed to celebrating and to fostering a diverse working community that reflects the vibrant communities we are a part of. We also offer a career growth within the company.

From $23/hour depending on experience

• Employee meal discounts
• Employee discounts at our corporate’s restaurants and stores
• Professional training
• Paid sick leave
• Work life balance
• Vacation
• Medical, Dental, and Vision Insurance available

Job Brief

We are seeking a resourceful and dynamic Restaurant General Manager who will be responsible for achieving all revenue, profitability, and quality goals of our restaurant. As the driving force behind the seamless operation of our establishment, your role is pivotal in upholding our standards of excellence, fostering a productive and positive working environment, and ensuring every guest has a memorable dining experience.

Responsibilities

Operational Excellence

• Ensure the smooth running of all aspects of the restaurant, including kitchen operations, guest services, and administrative tasks.
• Maintain the highest standards of quality and efficiency in all areas.

Leadership and Team Management

• Lead, motivate, and develop a diverse team, fostering a culture of excellence, respect, and continuous improvement.
• Address staffing requirements, including hiring, training, scheduling, and performance management.
• Oversee financial activities including budgeting, forecasting, and expense management.
• Ensure profitability by optimizing operational costs and maximizing revenue streams.

Guest Experience

• Uphold an exceptional standard of guest service.
• Handle guest relations and resolve any issues with tact and diplomacy, ensuring guest satisfaction.
• Respond efficiently to customer complaints.

Compliance and Safety

• Ensure compliance with all health and safety regulations, licensing laws, and company policies.
• Maintain an environment that is safe for both staff and guests.
• Monitor compliance with sanitation and safety rules and regulations.

Innovation and Improvement

• Continuously seek ways to improve operational efficiency and guest satisfaction.
• Implement innovative strategies to enhance the dining experience and stay ahead in a competitive market.

Marketing

• Collaborate with the marketing team to enhance the restaurant’s brand and reputation.
• Successfully promote and publicize Noi Thai.

General Operations

• Coordinate the entire restaurant operation.
• Deliver superior guest service and ensure absolute guest satisfaction.
• Enforce and offer the best quality of products possible.
• Approve schedules, organize, and supervise shifts.
• Appraise team’s performance and provide feedback to keep them upbeat and productive.
• Estimate consumption, forecast requirements, and maintain inventory.
• Control costs and minimize waste.
• Control labor costs.
• Nurture a positive working environment and lead by example.
• Monitor operations and initiate corrective actions.

Compliance & Standards

• Enforce standards and procedures.

Reporting

• Work with and report to the Director of Operations.
• Follow the chain of command.

Requirements

• Proven working experience as a restaurant manager.
• Minimum of 3 years’ experience in a managerial role in a high-end, upscale, or fine dining restaurant.
• Financial management skills (budgeting, forecasting, and P&L Management).
• Demonstrated experience in customer service management.
• Extensive food and wine knowledge.
• Computer literacy and familiarity with restaurant management software.
• Strong leadership, motivational, and people skills.
• Be in good physical condition.

This role demands a highly organized and proactive leader with a strong sense of responsibility and dedication to excellence. If you meet these qualifications and are excited about leading a team to provide outstanding dining experiences, we would love to hear from you.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone] Ext.104
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

English – Spanish – Chinese