General Manager

Vital Records Control (VRC); San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Vital Records Control (VRC) is seeking a General Manager to oversee operational processes and ensure quality improvements. You will manage warehouse operations, staffing, and customer service while focusing on efficiency and compliance.

The ideal candidate has a college degree, supervisory experience, and a strong financial acumen. You will play a key role in disaster recovery and must be willing to engage in physical work when necessary.

Qualifications

• Must be at least eighteen years of age.
• Valid driver’s license with clean MVR and background check required.
• Supervisory experience (3-5 years desired) with ability to manage and motivate others.
• P&L experience preferred.
• Strong financial acumen necessary.

Responsibilities

• Manage personnel through hiring, training, and evaluations.
• Participate in quality program development and tracking.
• Oversee facilities and equipment maintenance.
• Control inventory accuracy and delivery timeliness.
• Provide excellent customer service and resolve issues.
• Ensure compliance with operational requirements.

Skills

Personnel Management

Quality tracking and improvement

Facilities/Equipment Maintenance

Inventory Control

Customer Service

Compliance

Education

College degree

Job description

Summary

The General Manager (“GM”) responsibilities include but are not limited to implementing quality concepts throughout the operational processes to make continuous improvements; supervising warehouse/vault operations and delivery service; ensuring proper staffing to meet customer’s demands and utilizes employees’ strengths to provide the best possible service for all customers; supervises operational personnel; and maintains equipment and facility to achieve optimal performance.

Duties and Responsibilities

• Personnel Management. Interviews and screens job candidates to select the best possible person for the job. Completes the hiring process, trains, evaluates, supervises and rewards personnel to develop employees to their fullest potential. Trains personnel on security and fire safety procedures and enforces attendance and other personnel policies. Ensures proper staffing during vacation, holiday, and absentee occurrences. Communicates by use of meetings and written communications so all operational shifts are kept informed.
• Quality tracking and improvement. Participates fully in all facets of the Company’s quality program, including development and training. Monitors, tracks, and sets goals for critical operational areas (i.e., On-time deliveries, driver productivity, warehouse/vault productivity, warehouse/vault paperwork accuracy, driver response time) within the operation. Communicates/charts measurable performance goals and results and work towards continuous improvements. Monitors driver efficiency and fuel usage and observes stops and idle times while route is in process via vehicle GPS system.
• Facilities/Equipment Maintenance. Responsible for management of vehicle maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking and controlling required expenses. Responsible for management of maintaining the warehouse/vault appearance according to cleanliness and orderliness standards in addition to warehouse/vault security, key fob, alarm code and door lock changes. Control repairs and make replacement orders. Additional responsibilities include fuel card use, and check-in/check-out procedures. Also, responsible for maintenance of scanners and related equipment, and properly maintain and control the use of currently available rack space and evaluate the need for additional rack.
• Inventory Control. Responsible for daily warehouse/vault operations warranting accuracy of what is stored and timeliness of deliveries. Audit daily paperwork, oversee and reconcile daily warehouse/vault inventories of critical accounts. Identify, schedule, supervise and conduct bay audits as prescribed by management. Identify, schedule and supervise the performance of bay consolidations to achieve management goals. Verify and monitor warehouse map and audit for accuracy.
• Customer Service. Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone. Handling / coordinating special requests and resolving customer problems: disaster recovery drills, large customer problems. Responsible for updating and distributing delivery schedules.
• Compliance. Responsible for all compliance requirements/tasks related to all operational functions of the facility.

Qualifications

• Eighteen (18) years of age.
• Valid driver’s license with clean MVR and clean background check.
• College degree.
• Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others.
• P&L experience preferred.
• Strong financial acumen.
• Experience in B2B service industry work environment.
• Problem solving skills to solve people and process challenges.
• Detail oriented work style to identify discrepancies.
• Organizational skills to meet critical deadlines and schedule resources.
• Willing to take responsibility for daily operations after hours or unscheduled workdays.
• Willing and able to do physical work when necessary.
• A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment.