General Manager

FIDUS Pet Concierge; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Profit share bonuses

Medical, dental, and vision insurance

Retirement plan (401k)

Free gym access

Team social events

Job summary

FIDUS Pet Concierge in San Diego is seeking a General Manager to lead operations in a dynamic pet service environment. The role involves managing grooming, dog walking, and concierge services while ensuring customer satisfaction and budgeting efficiency.

The ideal candidate will have 5-7 years of management experience within service-oriented businesses, strong leadership qualities, and a passion for animals. The position offers competitive compensation and benefits.

Qualifications

• 5-7 years of management experience required.
• Experience managing a service-based, customer-facing business preferred.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Directly manage operations within the pet service industry.
• Manage financial budgeting and reporting.
• Cultivate partnerships with referral partners and vendors.
• Oversee training and mentorship programs for staff.
• Ensure satisfaction of new and existing customers.

Skills

Management experience

Customer service skills

Leadership

Communication skills

Visionary qualities

Job description

FIDUS Pet Concierge is San Diego’s FIRST exclusive pet amenity club designed for luxury apartment communities. Our mission is to raise the standard of care and quality of life for apartment living pets while making life easier for pet-parents. We are pioneers in the pet hospitality space and are looking for innovative, passionate, and pet-loving people to join our movement as we set the new gold standard for domesticated-pet care.

Job Description

At FIDUS Pet Concierge, we’re a small but growing start‑up company with a team of six fabulous people. We’re looking to fill a long‑term position as General Manager, reporting to the Managing Members of FIDUS, LLC.

Directly manage operations of various professions within the pet service industry including Groomers, Pack Dog Walkers, and Concierges.

Manage financial budgeting and reporting to effectively operate lean and efficient while maintaining a balance with employee training and satisfaction programs.

Cultivate, build, and strengthen partnerships with referral partners and outside vendors.

Manage training and mentorship programs within the organization to ensure employees continue to grow and thrive both personally and professionally.

Manage the successful acquisition, retention, and satisfaction of new and existing customers, through effective management of service professional leads.

Monitor all communications incoming and outgoing through FIDUS to maintain consistency.

Regularly develop and present financial and operational reports to FIDUS managing members.

Qualifications

5‑7 years of Management experience required.

Experience managing a service‑based, customer‑facing business is highly preferred.

Desire to grow in pet‑related Business Management on a regional or national level.

Must have valid driver’s license and reliable transportation for occasional work offsite.

You must be a strong leader. As the General Manager you will be leading our team on a daily basis providing direction, guidance, and mentorship.

You must possess visionary qualities consistently working towards the improvement of processes and overall operations of the business.

Our GM will have a high degree of autonomy to manage the day‑to‑day operations of the business. Therefore, it is imperative that you have a deep‑seeded work ethic that drives you towards success.

Having a true passion for animals or a desire to be a professional in the pet industry is key, as we invest heavily on employee training and certifications.

Strong communication and customer service skills are vital to this position to deliver 5 star‑quality and a professional client experience.

Ability to develop and maintain quality relationships with customers, vendors, and referral partners through sincere and effective collaboration.

Additional Information

What Sets Us Apart:

As more families choose luxury apartment living to maximize their comforts, their pets make the sacrifice with tight quarters and less interaction. At FIDUS Pet Concierge, we are not only a pet service provider, we’re a movement dedicated to creating the new gold standard and improved way of life for apartment‑living pets across the globe.

Working for FIDUS Pet Concierge, you can EXPECT:

Multi‑featured benefits that include competitive and attractive compensation including profit share bonuses after the first year,major holidays off, combined vacation and sick days, medical, dental, vision, 401k, free gym access, and more. You'll also enjoy a fun, friendly atmosphere with team and client social events.

To Evolve: As the GM training does not end. We continue to grow our GMs for positions on regional and corporate levels.

To Strive for Excellence: We believe in giving it your all and delivering the best you can at all times through regular communication and feedback.

To Be a Pioneer: Our GMs are visionaries and influencers. They are constantly challenged to improve our way of doing business and push us forward into new and uncharted territory.

To Enjoy: We celebrate big and small wins often and together. We build lifelong friendships because we believe a team that works together also plays together!

To Become Confluent: Build strong bonds with pets and their parents, be a mentor to the team and create a work environment that upholds our core values.

To Be Trusted: Our GMs are entrusted with the successful management of our location with very little oversight. Trust is paramount.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired for.

FIDUS LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

Applicants must be over the age of 18 and a legal resident of the USA.