General Manager

West Coast Strength; Salem (OR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Advancement opportunities

Job summary

West Coast Strength in Salem, OR seeks a General Manager to lead our gym, drive member satisfaction, and optimize daily operations.

You will oversee staff, develop training programs, manage budget and revenue, and build partnerships with local businesses and fitness influencers to grow the community.

Join a fast-paced, team-driven environment with opportunities for advancement and competitive compensation.

Qualifications

• Minimum of 3-5 years of experience in a management role in fitness/health club or hospitality.
• Experience in staff management including hiring, training, and performance evaluations.
• Experience with sales, marketing, and customer service in gym/health club settings.
• Familiarity with financial management including budgeting, reporting, and P&L.

Responsibilities

• Oversee day-to-day gym operations to run efficiently.
• Lead, mentor, and manage staff including trainers and front desk personnel.
• Develop and implement staff training programs to ensure high-quality customer service.
• Conduct regular performance evaluations and provide feedback to staff.
• Manage the gym budget and monitor membership sales, revenue, and expenses.
• Implement strategies to increase revenue and control costs.

Skills

Leadership

Communication

Marketing strategies

Organizational skills

Problem-solving

Health & safety

Tools

Gym management software

Microsoft Office

Google Workspace

Job description

Are you a visionary leader ready to shape the fitness landscape? West Coast Strength is seeking a dynamic and experienced General Manager to lead our team in the Salem area. As the heartbeat of our facility, you will be instrumental in driving our mission to empower individuals to achieve their fitness goals and foster a vibrant community atmosphere. With state-of-the-art equipment, cutting-edge programs, and a dedicated team, West Coast Strength is poised to disrupt and redefine the fitness experience.

As the General Manager, you will spearhead strategic initiatives to enhance member satisfaction, optimize operations, and drive business growth. Your leadership will inspire our team to deliver unparalleled service, ensuring every member feels supported and motivated on their fitness journey. From overseeing daily operations to cultivating partnerships with local businesses and fitness influencers, you will have the opportunity to shape the future of West Coast Strength and leave a lasting impact on our community. If you're passionate about fitness, possess exceptional leadership skills, and thrive in a fast-paced environment, we invite you to join us in our quest to elevate the gym experience to new heights.

At West Coast Strength, we believe in investing in our team members' professional development and fostering a culture of collaboration and innovation. As the General Manager, you'll enjoy competitive compensation, performance incentives, and opportunities for advancement within our rapidly growing organization. Join us at West Coast Strength and be part of a team that's Stronger than a Gym.

Qualifications

Experience:

• Minimum of 3-5 years of experience in a management role, preferably in the fitness, health club, or hospitality industry.
• Proven experience in staff management, including hiring, training, and performance evaluations.
• Experience with sales, marketing, and customer service in a gym or health club setting.
• Familiarity with financial management, including budgeting, financial reporting, and profit/loss management.

Skills:

• Strong leadership and team-building skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective marketing strategies.
• Strong organizational and multitasking abilities.
• Proficient in the use of gym management software, Microsoft Office Suite, and Google Workspace.
• Problem-solving and decision-making skills.
• Knowledge of health and safety regulations in the fitness industry.

Roles and Responsibilities

Leadership and Management:

• Oversee the day-to-day operations of the gym, ensuring that it runs efficiently and effectively.
• Lead, mentor, and manage a team of staff, including personal trainers, front desk personnel, maintenance staff, and other employees.
• Develop and implement staff training programs to ensure high-quality customer service and adherence to gym policies.
• Conduct regular performance evaluations and provide feedback to staff members.
• Manage the gym’s budget, ensuring that financial goals are met or exceeded.
• Monitor financial performance, including membership sales, revenue from services, and expenses.
• Implement strategies to increase revenue and control costs.

Customer Service:

• Ensure that all members receive exceptional service, creating a welcoming and positive environment.
• Address and resolve member complaints or issues promptly and professionally.
• Regularly interact with members to gather feedback and make improvements to services.

Facility Management:

• Ensure that the gym is clean, safe, and well-maintained at all times.
• Oversee the maintenance and repair of gym equipment and facilities.
• Ensure compliance with health and safety regulations, including fire safety and emergency procedures.
• Manage relationships with vendors and service providers.

Program Development:

• Develop and oversee fitness programs, classes, and special events to meet the needs of members.
• Collaborate with fitness instructors and personal trainers to ensure a diverse and engaging range of offerings.
• Monitor program effectiveness and make adjustments as needed.

Job Type: Full-time

Experience:

• Gym/Fitness: 2 years (Preferred)

Ability to Commute:

• Salem, OR 97304 (Required)

Ability to Relocate:

• Salem, OR 97304: Relocate before starting work (Required)