General Manager

Leslie's; Saint Augustine Shores (FL); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Extensive paid training

401K with company match

Team member discounts

Rewards for top performers

Career advancement opportunities

Job summary

Leslie's in Saint Augustine Shores is seeking a Store Manager to oversee store performance, meet customer service standards, sales plans, profitability and merchandising objectives. You will lead hiring, training, and development with a focus on excellent service and a strong team culture.

Responsibilities include growing sales, managing payroll and expenses, executing company programs, and driving customer growth while maintaining high operational standards and team development.

Qualifications

• GMIT and Talent Platform training completed.
• Ability to qualify for succession program placement.
• Excellent communication skills and proficiency with computers.

Responsibilities

• Hire only “A” players this year to support objectives.
• Meet or exceed sales budget.
• Meet or exceed EBITDA/SOC goal.
• Meet or exceed labor rate goal.
• Achieve shrink percent of .4% or better.
• Meet or exceed gross margin budget for the fiscal year.
• Meet or exceed APC goal.
• Drive customer count increase over last year.
• Meet or exceed Mystery Shop goal of 95%.

Skills

Hire A Players

Efficiency

Organization & Planning

Industry knowledge

Customer service mindset

Proactivity

Communication

Teamwork

Flexibility/adaptability

Integrity

Creativity/innovation

Work ethic

Attention to detail

Follow through on commitments

Intelligence

Positive attitude

High standards

Ability to develop people

Education

GMIT and Talent Platform training

Succession program placement ability

Excellent communication skills and proficiency with computers

Job description

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview:

Oversees the performance of a Leslie’s store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.

Pay: $40,080 - $43,080/ Base Salary

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Hire only “A” players this year to support the accomplishment of the following objectives:
• Meet or exceed sales budget.
• Meet or exceed EBITDA/SOC goal.
• Meet or exceed labor rate goal.
• Achieve shrink percent of .4% or better.
• Meet or Exceed your gross margin budget for the fiscal year.
• Meet or exceed APC goal.
• Drive customer count increase over last year.
• Meet or exceed Mystery Shop goal of 95%.

Essential Competencies:

• Ability to hire “A Players – Sources, selects, and sells “A Players” to join the company.
• Efficiency – Able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning – Plans and organizes in an efficient manner.
• Industry knowledge – Highly knowledgeable of the business, products and competitors.
• Customer service mindset – Understands the customer, is focused on providing superior customer service.
• Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
• Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• High standards – Expects personal performance and team performance to be nothing short of the best.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
• Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
• Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Creativity/innovation – Generates new and innovative approaches to problems.
• Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
• Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
• Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
• Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.

Qualifications:

• Successful completion of all training modules inclusive of GMIT and Talent Platform training.
• Ability to achieve placement in the succession program.
• Excellent communication skills, and proficiency with computers.

We offer our employees competitive compensation

Extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people

Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.