General Manager

Leslie's; North Richland Hills (TX); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

401K match

Team discounts

Career growth

Paid training

Job summary

Leslie's in North Richland Hills, TX, seeks a General Manager to lead store performance, customer service, and profitability. You will drive sales growth, control payroll and expenses, and execute company programs with excellence.

You'll recruit, hire, and develop a strong team, uphold store standards, and foster a positive, customer-focused environment that reflects Leslie's values and brand promise.

Qualifications

• Leadership and customer service-driven management experience.
• Strong communication and organizational skills.
• Proven ability to hire, train and develop teams.

Responsibilities

• Hire top performers and meet sales and EBITDA goals.
• Drive sales growth while controlling payroll and expenses.
• Recruit, hire, train, and develop team members with needed skills.
• Ensure exceptional customer service and a positive store environment.

Skills

Leadership

Communication

Teamwork

Flexibility

Analytical thinking

Education

GMIT and Talent Platform training

Succession program placement

Job description

Founded in 1963, Leslie's is the largest and most trusted direct-to-consumer brand in the U.S. pool and spa care industry. We serve the aftermarket needs of residential and professional consumers with an extensive and largely exclusive assortment of essential pool and spa care products. We operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. With over 60 years of providing best-in-class products and solutions to our customers, we value the development and growth of our team. We strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview

The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures, and merchandising objectives. This role is responsible for driving sales growth while effectively managing profit margins, payroll, and other controllable expenses. The General Manager ensures the successful execution of all company programs and initiatives while creating a positive, customer‑focused store environment. This position is also responsible for recruiting, hiring, training, and developing team members with the right skills and experience. Through strong leadership and personal example, the General Manager sets clear expectations for delivering exceptional customer service and fostering a great place to work.

Compensation

Pay: $45,000 - $48,000 / Base Salary. Compensation within range will be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities

• Hire only “A” players this year to support the accomplishment of the following objectives:
  • Meet or exceed sales budget.
  • Meet or exceed EBITDA/SOC goal.
    • Meet or exceed labor rate goal.
    • Achieve shrink percent of .4% or better.
    • Meet or exceed your gross margin budget for the fiscal year.
  • Meet or exceed APC goal.
  • Drive customer count increase over last year.
  • Meet or exceed Mystery Shop goal of 95%.

Essential Competencies

• Ability to hire “A” Players – Sources, selects, and sells “A Players” to join the company.
• Efficiency – Able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning – Plans and organizes in an efficient manner.
• Industry knowledge – Highly knowledgeable of the business, products and competitors.
• Customer service mindset – Understands the customer, is focused on providing superior customer service.
• Aggressiveness – Highly productive, and takes a forceful stand without being overly abrasive.
• Follow through on commitments – Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• High standards – Expects personal performance and team performance to be nothing short of the best.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
• Ability to develop people – Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
• Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Creativity/innovation – Generates new and innovative approaches to problems.
• Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
• Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
• Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
• Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.

Qualifications

• Successful completion of all training modules inclusive of GMIT and Talent Platform training.
• Ability to achieve placement in the succession program.
• Excellent communication skills, and proficiency with computers.

Benefits

We offer competitive compensation, extensive paid training, a comprehensive and flexible suite of benefits, 401K with company match, team member discounts, rewards for top performers, and career advancement opportunities.

Inclusion & Culture

Leslie’s recognizes that people are the critical component to our continued success. We celebrate and embrace diverse backgrounds and perspectives that drive our success and support team members in developing and growing with us. We strive to create a workplace where all team members feel welcomed, valued, and inspired each day.