General Manager

CKE Restaurants, Inc.; Rutherfordton (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a dynamic General Manager to lead their team. This role emphasizes creating a guest-focused environment, ensuring high levels of customer satisfaction, and managing financial results effectively. With a focus on employee training and development, the ideal candidate will foster a positive workplace culture while driving business success. If you have a passion for service excellence and possess strong leadership skills, this opportunity is perfect for you to make a significant impact.

Qualifications

• 3-5 years of management experience in a restaurant setting.
• Strong financial and analytical skills, including budgeting.

Responsibilities

• Create a guest-focused environment and respond to concerns.
• Hire, train, and evaluate staff to ensure guest satisfaction.
• Develop and execute business and marketing plans.

Skills

Basic computer skills

Financial and analytical skills

Organizational skills

Time management skills

Team building skills

Problem-solving skills

Excellent verbal communication

Excellent written communication

Education

High school diploma or equivalent

Job description

Job Title: General Manager at CKE Restaurants, Inc.

Join to apply for the General Manager role at CKE Restaurants, Inc.

Responsibilities

• Model and create an environment where the Guest is always right, ensuring a positive Guest service experience.
• Respond promptly to Guest concerns.
• Hire high-quality staff who demonstrate and ensure consistent Guest satisfaction.
• Train, empower, and evaluate employees to maintain high Guest satisfaction levels.
• Continuously improve employee skills, knowledge, and morale.
• Train, coach, and provide performance feedback to staff.
• Maintain a fun and enjoyable working environment.
• Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local marketing.
• Utilize labor effectively to meet budget goals.
• Be responsible for financial results and execute company marketing programs.
• Enforce all labor laws and uphold food safety and sanitation standards.
• Model and encourage CKE shared values.
• Focus on and drive guest satisfaction.
• Maintain high personal integrity, treating all employees with honesty, respect, and dignity.
• Communicate performance expectations clearly, recognize good performance, and address poor performance.

Essential Functions

• Create a guest-focused environment.
• Respond positively to guest concerns.
• Hire and train staff for guest satisfaction.
• Evaluate and improve employee performance.
• Develop and implement business and marketing plans.
• Manage labor and financial results effectively.
• Ensure compliance with laws and safety standards.
• Uphold company values and focus on guest experience.

Qualifications - External

Education

High school diploma or equivalent.

Experience

3–5 years in management, preferably in a restaurant setting.

Hours

Ability to work a 47.5 to 50-hour week, including flexible hours as scheduled.

Skills & Abilities

• Basic computer skills.
• Financial and analytical skills, including budgeting and P&L management.
• Organizational and time management skills.
• Team building and problem-solving skills.
• Excellent verbal and written communication skills.

Physical Abilities

• Work long hours and stand for extended periods.
• Work around heat and in close quarters.
• Lift 50–75 pounds comfortably.
• Work with cleaning products.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industry: Restaurants