General Manager

Sugar Land Entertainment; Richmond (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Sugar Land Entertainment is seeking a General Manager to oversee Operations and drive profitability across all departments. You will lead the management team, coach staff, and ensure exceptional customer service to all guests.

This role requires strong financial discipline, scheduling, and compliance with safety standards to maintain high-quality service. As the leader for this venue, you will manage payroll, inventory, and vendor relationships, while coordinating promotions and events.

Qualifications

• Some college preferred.
• Minimum of 5 years restaurant management experience required.
• Ability to understand Microsoft Windows & Apple/iOS environments.
• Ability to operate POS register system.

Responsibilities

• Monitor and maintain target profit margins across all departments.
• Hire, motivate, coach, and retain qualified management team members.
• Maintain communications with vendors and ensure compliance with safety and health regulations.
• Perform proper recordkeeping for hires and invoicing.
• Monitor inventory and profit & loss margins; track payroll and labor costs.
• Oversee opening and closing shift procedures, events, and promotions.
• Motivate staff during busy shifts and resolve disputes promptly.
• Maintain professional knowledge by tracking trends in the restaurant industry.

Skills

Cost accounting

Developing budgets

Financial planning

Decision making

Management proficiency

Profitability management

Quality focus

Verbal communication

Customer service

Education

Some college

Tools

POS register system

Windows/macOS/iOS environments

Job description

JOBDESCRIPTION

Job Title: General Manager

Departments: Operations

Reports To: VP of Operations/Owner

Summary

The General Manager is responsible for achieving target profit margins across all departments, while overseeingalloperationalaspectsofthebusiness andprovidingextraordinarycustomerservicetoall810 guests.

EssentialDutiesandResponsibilities

includebutare notlimitedtothe following:

• Monitorandmaintaintargetprofitmarginsacrossalldepartments.
• Hire,motivate,coach,andretainqualifiedManagementteammembers.
• Maintaincommunicationswithallvendorsusedforthe establishment.
• Maintaincompliancewithallsafetyandhealthdepartmentregulations.
• Performproperrecordkeepingforallhiresand invoicing.
• ObtainallrequiredCertificationsrequiredbystate regulators.
• MonitorandtrackInventoryandProfit&Lossmargins
• Performbi-weekly payroll.
• Monitorschedulingofstafftoensurelaborcostgoalsare met.
• Greetandinteractingwith customers.
• Checkandmaintainqualityandspeedof service.
• Overseeopeningandclosingshiftprocedures,anygroups,promos,orspecial events.
• Motivatestaffduringbusy shifts.
• Resolvedisputesorproblemsasthey occur.
• Determinestaffingneedsbaseduponcurrent&expected businessvolume.Cutorbringin additional staff as needed.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personalnetworks;benchmarkingstate-of-the-artpractices;participatinginprofessionalsocieties.
• Accountableforensuringthatday-to-dayrestaurantoperationsarealignedwith 810Billiards& Bowling operating guidelines and standards.

Qualifications

• Costaccounting
• Developingbudgets
• Financialplanningandstrategy
• DecisionMaking
• Managementproficiency
• Managingprofitability
• Qualityfocus
• Verbalcommunication
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/or ability required.
• Excellentcommunicationskills.
• Excellentcustomerserviceskills.

Educationsand/or Experience

• Somecollegepreferred.
• Minimumof5years’restaurantmanagementexperiencerequired.

Computer Skills

• AbilitytounderstandMicrosoftWindows&Apple/iOSenvironments.
• AbilitytooperatePOSregistersystem.

Mathematical Skills

• Abilitytoadd,subtract,multiply,anddivideinallunitsofmeasure,usingwholenumbers, common fractions, and decimals.
• Abilitytocomputerateandpercent.

Reasoning Ability

• Abilitytodiffuseintense,aggravatedsituations.
• Abilitytoapplycommonsenseunderstandingtocarryoutsimpleone-ortwo-stepinstructions.
• Abilitytodealwithpeople effectively.
• Ability to attract patrons by developing and implementing marketing, advertising, public and communityrelationsprograms;evaluatingprogramresults;identifyingandtrackingchanging demands.

Other Skills and Abilities

• Establishesrestaurantbusinessplanbysurveyingrestaurantdemand;conferringwithpeoplein thecommunity;identifyingandevaluatingcompetitors;preparingfinancial,marketing,andsales projections, analyses, and estimates.
• Musthaveexcellentteamworkandinterpersonalcommunicationskills.
• Mustbepositive,courteous,energetic,andenthusiasticinallaspectsofCustomersandTeam Member interactions.
• Maintainoperations bypreparingpolicies andstandardoperatingprocedures;implementing production,productivity,quality,andpatron-servicestandards;determiningandimplementing system improvements.
• Accomplishescompanygoalsbyacceptingownershipfor accomplishingnewanddifferent requests, exploring opportunities to add value to job accomplishments.

Physical Demands

ThephysicaldemandsdescribedherearerepresentativeofthosewhichmustbemetbyaTeamLeader to successfully perform the essential functions of this job.

• Whileperformingthedutiesofthisjob, theGeneralManager isregularlyrequiredto:stand,walk, stoop, kneel, sit, crouch, or crawl; use hands to finger, handle, or feel; reach with hands and arms; climb and/or balance; regularly lift and/or move up to 50 pounds.
• Specificvisionabilitiesrequiredbythisjobincludedistancevisionanddepthperception.
• Abilitytoworklonghours.

Disclaimer: This information describes the general nature and level of work performed by the General Manager in this job. The description is not designed to be a comprehensive list of all duties,responsibilities,andqualificationsrequiredof theGeneralManagerinthisjob.Reasonable accommodations may be made to qualified disabled individuals for the performance of essential duties and responsibilities.