General Manager

Confidential; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with 4% match

Unlimited PTO

Paid holidays

Employee Assistance Program

Job summary

Confidential is seeking a General Manager to oversee daily operations, manage a driver team and implement strategies that improve performance. The role requires leadership, decision-making and the ability to monitor metrics in a fast-paced environment.

You will supervise drivers, develop SOPs, and serve as the primary point of contact with the client. The position emphasizes safety, compliance, and continuous staff development to meet client needs and company goals.

Qualifications

• 5+ years of experience in Operations Management.
• Excellent organization and time management in a fast-paced environment.
• Strong written and verbal communication and interpersonal skills.
• Proficient with Google Workspace and Microsoft Office.
• Ability to work independently and as part of a team.

Responsibilities

• Supervise daily activities of all drivers and develop SOPs per client and company policies.
• Be the main client contact and attend meetings as needed.
• Make staffing and coverage decisions and communicate with team and client management.
• Hire, interview, train and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on maintenance issues with vendors.
• Review onsite records, reports and inspections for accuracy and completeness.
• Promote safety awareness and improve morale.
• Conduct work area inspections and assist in investigations of incidents.
• Analyze ridership data and suggest route changes.
• Attend weekly client meetings and respond to client feedback.

Skills

Organizational Skills

Communication Skills

Google Workspace

Microsoft Office

Teamwork

Education

Bachelor’s degree or equivalent

Job description

The General Manager will report to the area manager and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

About the Role

The General Manager will oversee the daily operations and ensure the effective management of the team.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, etc.), train and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on any maintenance issues with vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conduct work area inspections and assist in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings; listen to feedback from client and their employees and react accordingly.
• Additional duties and responsibilities may apply.

Qualifications

• 5+ years' experience Operations Management

Required Skills

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
• Excellent written and oral communication and interpersonal skills.
• Working knowledge of Google Workspace and Microsoft Office.
• Ability to work independently and as part of a team.
• Additional skills and physical demands may apply.

Preferred Skills

• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelor’s degree or equivalent.
• Work experience in public or private alternative transportation demand management (TDM).

Pay range and compensation package

We Offer

• Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Financial Health: Competitive compensation packages, 401(k) with 4% employer match, Financial Wellness Tool, Commuter Benefits.
• Emotional Health: Employee Assistance Program (EAP), Unlimited PTO, Paid holidays, Pet & Legal Insurance.
• Personal Development: On-the-job training and skills development, Internal transfer opportunities for career growth.
• Benefits vary by position and location.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.