General Manager

Dairy Queen; Richmond (KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Tuition reimbursement

Employee discounts

Bereavement leave

Job summary

Dairy Queen is seeking a General Manager to lead store operations, drive growth, and ensure profitability while upholding brand standards. The role emphasizes strong leadership, policy adherence, and team development to deliver exceptional customer experiences.

The General Manager will oversee sales, service, and cleanliness, recruiting and coaching staff, and maintaining compliance with all laws and company values.

Qualifications

• 3+ years previous experience as a restaurant general manager or a similar role in food service leadership.
• Experience managing profit & loss (P&L), inventory, labor and scheduling.
• High school diploma or G.E.D. equivalent.
• Must be 18 years of age or older.
• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check and motor vehicle record check.
• Possession of Food Handler’s Permit and/or ServSafe Certification (where required).
• Flexible availability based on business demands, including evenings, weekends and holidays.
• Ability to communicate effectively in English.

Responsibilities

• Provide leadership and direction to ensure consistent operation in line with policies, standards, and laws.
• Maximize sales and profitability through execution of systems and processes that deliver quality, service, and cleanliness.
• Recruit, hire, train, coach, develop, and retain a best-in-class team delivering the Dairy Queen brand experience.

Skills

Restaurant management

P&L management

Staff coaching & development

Scheduling & labor management

English communication

Education

High school diploma or GED

Job description

Position Overview

The Dairy Queen General Manager is the ultimate leader of their store and has last line accountability for the successful operation, growth, and profitability of their Dairy Queen location. The General Manager provides leadership and direction to ensure the restaurant operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, state, and local laws. The Restaurant General Manager maximizes sales and profitability through the execution of systems and processes that result in superior quality, service, and cleanliness. The General Manager recruits, hires, trains, coaches, develops, and retains a best-in-class team of Smile Servers capable of delivering the Dairy Queen brand experience to our fans. This is a salaried position with an expected weekly commitment of 50 hours per week, which may change based on business demands.

Qualifications

• 3+ years previous experience as a restaurant general manager or a similar role in food service leadership.
• Previous experience managing profit & loss (P&L), inventory, labor and scheduling.
• High school diploma or G.E.D. equivalent.
• Must be 18 years of age or older.
• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check and motor vehicle record check.
• Possession of Food Handler’s Permit and/or ServSafe Certification (where required).
• Flexible availability based on business demands, including evenings, weekends and holidays.
• Ability to communicate effectively in English.

Our Benefits

We offer a comprehensive range of benefits designed to support your overall well-being, including health coverage (medical, dental, and vision), flexible spending accounts, a variety of voluntary insurance options, food and shoe discounts, identity theft protection, daily pay, tuition reimbursement, anniversary recognition, an employee referral program, and bereavement leave.