General Manager

FranPartners; Provo (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in dog care is seeking a General Manager for their new Provo location. The ideal candidate will have a passion for customer service and dog well-being, showcasing proven management experience in a fast-paced environment. Responsibilities include overseeing operations, team management, and achieving performance metrics. This role provides excellent growth opportunities within the company as the business expands.

Benefits

Performance Bonuses

Growth Opportunity

Qualifications

• 2+ years of management experience in retail or service industries.
• Experience in hiring and training staff.
• Ability to manage scheduling systems and labor metrics.

Responsibilities

• Oversee daily operations emphasizing team efficiency and safety.
• Hire, onboard, coach, and manage a team.
• Drive membership and upsell opportunities through customer engagement.

Skills

Sales Aptitude

Customer Service

Team Leadership

Organizational Skills

Detail-oriented

Job description

Job Title:General Position

Location:Provo, UT

Employment Type:Full-Time

Compensation:Base Salary + Commission + Performance Bonuses

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness - not just haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

Our North Star:

We Enrich the Connection Between People and Their Dogs

Our Mission:

To Provide Routine Hygiene and Wellness Care so Dogs Live Longer, Happier Lives

Our Values:

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Role

We are looking for a driven, hands-on General Manager (Scenter Manager) to lead our new Provo location. This role is ideal for someone with proven experience in sales and team leadership who thrives in a fast-paced, people-first retail environment. The GM will oversee daily operations, build and develop a high-performing team, and ensure a safe and welcoming environment for both dogs and humans. This is a client-facing, full-time role that requires a proactive approach to leadership, scheduling, sales performance, and customer service.

Who You Are

• A go-getter with strong initiative and a positive, can-do mindset
• Confident leading a team, having tough conversations, and delegating tasks
• Comfortable around dogs (no need to be obsessed, but no fear of fur or slobber!)
• Organized and detail-oriented, with an ability to manage shifting priorities and schedules
• Familiar with metrics like labor efficiency, scheduling optimization, and retail KPIs
• Comfortable balancing operational leadership with administrative follow-through
• Retail, hospitality, or service industry experience highly valued

Responsibilities

• Oversee daily Scenter operations with an emphasis on team efficiency and safety
• Hire, onboard, coach, and manage a team that embodies the Scenthound values
• Maintain staff scheduling and labor efficiency to align with service demand
• Lead with a hands-on approach, setting the standard for quality and performance
• Drive membership and upsell opportunities through customer education and engagement
• Monitor and meet key performance indicators (KPIs) such as Average Ticket, Rebook Ratio, and Membership Sales
• Ensure clear communication between ownership, corporate, and the team
• Foster a positive, respectful work culture built on teamwork and accountability
• Resolve customer concerns with empathy and professionalism
• Ensure cleanliness and adherence to Scenthound safety protocols at all times

Qualifications

• 2+ years of management experience, preferably in retail, hospitality, or service industries
• Strong sales aptitude and customer service background
• Experience hiring, training, and developing staff
• Comfort in handling performance reviews and coaching conversations
• Familiarity with scheduling systems and labor efficiency metrics
• Ability to lift up to 70 pounds and remain on your feet for extended periods
• Reliable transportation and willingness to work in a smoke-free environment
• Available to work Saturdays (Scenter will be closed Sundays)

Compensation & Benefits

• Base Salary: $45,000
• Bonus Potential: Up to $15,000 based on performance metrics
• Growth Opportunity: As the store grows, this role has the potential to evolve into a multi-unit or area management position

If you are an organized, high-energy leader with a passion for people and pets, and ready to grow with a values-driven brand - we want to meet you!