General Manager

Bodycote; Providence (RI); On-site; USD 120,000 - 180,000; Full time

Job summary

Bodycote in Cranston, RI seeks a General Manager to oversee heat treat plants, drive safety, quality, on‑time delivery, and P&L performance. You will lead staffing, budgeting, and cross‑functional coordination to achieve strategic goals set by upper management.

You will guide growth initiatives, develop talent, and deploy continuous improvement using Six Sigma and lean methodologies to enhance safety, capacity and overall business performance.

Qualifications

• Requires ITAR compliance; US Citizen or Permanent Resident required.
• Education: BA/BS in business, technology, or related field; MS/MA preferred.
• Eight years heat treat management experience.
• Minimum 12 years in industrial leadership roles.
• At least 10 years using lean concepts with lean/six sigma projects.
• At least 10 years managing labor performance and employee issues.
• Strong project management and communication skills.
• Proficiency with MS Office and databases.

Responsibilities

• Provide full leadership over safety, quality, on‑time delivery, and P&L for assigned ADE Heat Treat Plants.
• Achieve safety, quality, service, cost, growth, and sales goals.
• Drive customer service excellence and local business development.
• Recruit, train, and develop plant leadership talent; maintain staffing levels.
• Set standards for operational excellence and coordinate across functions.
• Lead continuous improvement using Six Sigma and lean methods to meet goals.
• Develop long‑term customer relationships and growth opportunities.

Skills

Leadership

Lean Six Sigma

Project management

Communication

English proficiency

Microsoft Office

Strategic planning

Financial acumen

Team development

Education

BA/BS in business/technology

MS/MA preferred

Tools

ERP systems

Databases

Job description

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety‑sensitive.

Position Summary

Based in Cranston, RI, the General Manager will be responsible for the performance of the assigned Heat Treat plants. The role involves overseeing all day‑to‑day operations, managing staff, developing growth strategies, creating budgets, ensuring smooth functioning across departments, and driving overall business performance by implementing strategic goals set by upper management.

Essential Job Functions (Duties and Responsibilities)

• Full leadership and management accountability regarding the performance on all aspects of safety, quality, on‑time delivery, and Profit and Loss (P&L) performance for the assigned ADE Heat Treat Plants
• Responsible for achieving or exceeding safety, quality, service, cost, business development, and sales growth goals for the plant
• Responsible for achieving superior customer service, driving sales growth, as well as local business development
• Retention, recruitment, training, and development of the plant leadership team to strengthen and develop leadership skill and management skills; ensure appropriate staffing level and depth is maintained throughout the plant
• Setting the standard and driving operational excellence throughout the plant. This role requires daily interaction with all business functions to maintain and meet plant goals and objectives. These groups include customers, quality, technical support, engineering support, and finance
• Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity, and capability of Bodycote’s technical business processes within the plant; executing continuous improvement opportunities using six sigma and lean methodologies to achieve business goals
• Driving a dominant culture of customer service throughout the plant; may include the development of long‑term agreements with customers, growing sales opportunities within the current customer base, and driving strategic growth and business development plans
• Capital equipment planning including plant layouts, capital planning and deployment, control of overhead expenses
• Workforce planning and forecasting, employee hiring and training, and ensuring the full compliance of company policies and procedures
• This position is responsible for the financial function of the business and as such will perform duties in a fiscally responsible manner
• Must have the ability to report for work on time, follow directions, interact effectively with co‑workers, understand and follow rules and procedures and accept constructive criticism
• May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals

Qualifications

• This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holders
• Education – Completion of BA or BS in business, technology or related field, or equivalent; MS/MA degree in business or technical field preferred
• Eight years heat treat experience in management or equivalent experience in technical management
• Minimum of 12 years of industrial and/or relatable leadership experience, within a complex industrial or operations environment
• At least 10 years of experience utilizing lean concepts with a proven track record of lean/six sigma project implementation
• Minimum of 10 years of proactive management of labor performance and appropriately handling of employee issues as they arise
• Excellent Project Management skills and experience
• Excellent communication and presentation skills
• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching, and motivating
• Must demonstrate the ability to read, write and communicate the English language
• Knowledge and hands on experience of computer applications including Microsoft Office and databases is required
• Demonstrated experience in business development, team building and recruitment desired
• Desired experience in industrial environment, industrial engineering, and supervisory experience in the aerospace/defense industry
• Familiarity with AMS and MIL standards, ISO 9000-2000, MAAP Policy, AS6500 and related Aerospace and Defense standards

Physical & Mental Demands

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, stoop and reach to perform functions
• Ability to lift 35 lbs
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in writing
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.

Our services are a vital part of many manufacturing processes. We make metal stronger, more durable, and more corrosion‑resistant. Servicing local and international clients from highly accredited facilities, our experience and expertise ensure we deliver the quality and reliability demanded by the markets we serve and the products we deliver.