General Manager

LUV Car Wash; Pottstown (Montgomery County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime Available

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

Employee Assistance Program (EAP)

Job summary

LUV Car Wash is seeking a General Manager to own a site, build a winning team and help drive our mission forward.

You’ll recruit, develop and coach teammates, ensure onboarding, and partner with the District Manager on budget planning and community outreach for growth. This role requires strong leadership and customer-service excellence.

Qualifications

• Minimum of three (3) years management experience; hospitality or restaurant management preferred.
• Experience in car wash or automotive industry a plus.

Responsibilities

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure onboarding, orientation and training processes for all new teammates and stay up to date on changes.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting.
• Manage incoming inquiries in a timely, pleasant manner and follow up on action items.
• Review payroll reporting and ensure timely payroll and commissions processing.
• Complete all necessary checklists to standard and deadlines.
• Ensure teammates use prescribed sales scripts and guidelines.
• Ensure site compliance with all laws and regulations.
• Create genuine customer connections and foster membership sales.
• Create weekly schedules and manage site labor to LUV standards.
• Walk site to ensure safety and operational efficiency; address customer concerns promptly.
• Handle customer issues/complaints and work with District Manager for timely positive outcomes.
• Coordinate with Facilities to maintain equipment and minimize downtime.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Prioritization

Education

HS Diploma or equivalent

Bachelor’s Degree in business management or hospitality

Job description

Since launching in September 2021, LUV Car Wash has been on a mission – and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down. Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun – and most importantly, we LUV what we do.

Benefits & Perks

• Bonus Eligible – earn extra for driving results
• Overtime Available – more opportunity to grow your paycheck
• 401(k) Match – we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary of Duties

We're looking for a General Manager who embodies these values and is ready to own a site, build a winning team, and help drive our mission forward.

Reports to

District Manager

FLSA Status

Exempt / Non-Exempt

Physical Demands

• Occasional prolonged periods of walking/standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Essential Functions

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting.
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues.
• Complete all necessary checklists to standard and by associated deadlines.
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

Education

• HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.

Experience

• Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.

Additional Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.