General Manager

LUV Car Wash; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus Eligible

Overtime

401(k) Match

Health Benefits/HSA

Vision & Dental Coverage

Life Insurance

Paid Vacation

Paid Sick Time

Employee Discount Program

EAP

Job summary

LUV Car Wash is seeking a General Manager for our Jacksonville location to lead the daily operations, recruit and develop staff, and drive customer satisfaction. You will manage payroll, scheduling, safety, and compliance while partnering with HR and the District Manager on people initiatives and budget planning.

The GM will foster a culture of accountability, oversee onboarding and training, and work to grow membership and local market presence through community outreach and marketing efforts.

Qualifications

• Minimum of a high school diploma; a bachelor's degree in business management, hospitality, or related field is a plus.
• Three years of management experience; hospitality or restaurant management experience preferred.
• Excellent verbal and written communication, organization, and prioritization skills.

Responsibilities

• Recruit, train, coach, and develop all teammates to meet LUV standards.
• Drive local sales through exceptional customer service and community outreach.
• Oversee payroll accuracy and labor scheduling in line with budget and KPIs.
• Ensure site safety, compliance with regulations, and timely maintenance requests.
• Collaborate with HR and District Manager on disciplinary actions and performance reviews.
• Manage budget planning, forecasting, and inventory of site resources.
• Respond to customer issues promptly to maintain satisfaction and retention.

Skills

People management

Customer service

Communication

Training & development

Education

HS Diploma or equivalent

Bachelor’s degree in business/ hospitality

Tools

Paylocity

Job description

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down.

Benefits & Perks

• Bonus Eligible — earn extra for driving results
• Overtime Available — more opportunity to grow your paycheck
• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)

General Summary Of Duties

The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.

Reports to: District Manager

FLSA Status: Exempt / Non- Exempt

Physical Demands

• Occasional prolonged periods of walking/standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Essential Functions

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting.
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues.
• Complete all necessary checklists to standard and by associated deadlines.
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

Education

• HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.

Experience

• Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred.
• Experience in car wash or automotive industry a plus.

Additional Requirements

• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.