General Manager

Palm Palm; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Training & development

Job summary

A vibrant dining establishment in Pittsburgh is seeking a driven General Manager to oversee operations and lead a dynamic team. The ideal candidate will have over 5 years of experience in restaurant management, particularly in high-volume environments. Responsibilities include managing daily operations, mentoring staff, and ensuring guest satisfaction while controlling food and labor costs. This role is perfect for someone passionate about hospitality and team development.

Qualifications

• 5+ years of experience as a General Manager or senior restaurant leadership role.
• Proven track record of managing food and labor costs.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Lead and manage all restaurant operations.
• Hire, train, schedule, and develop team members.
• Monitor and control inventory, food and labor costs.

Skills

Leadership

Communication

Organizational skills

Guest satisfaction focus

Ability to work under pressure

Education

5+ years of restaurant management experience

Tools

Restaurant management software

POS systems

Job description

Benefits

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

General Manager

Pittsburgh, PA

Salary: Competitive pay based on experience

Benefits: Health Insurance, Paid Time Off, Dining Discounts, Growth Opportunities

About Us

Palm Palm is a lively, high-energy small plates concept known for bold flavors, a dynamic team culture, and an exceptional guest experience. We pride ourselves on hospitality driven service, consistent quality, and a vibrant dining atmosphere. We’re seeking a hands‑on, driven, and guest‑obsessed General Manager to lead our front office house team to excellence. The General manager will work closely with the Executive Chef to drive service, profitability, and team culture.

Position Summary

As General Manager, you’ll be responsible for overseeing daily operations, leading and mentoring staff, driving financial performance, and maintaining our high standards of service and hospitality in a high-volume, fast‑paced environment. You will be the face of the restaurant and the key driver of its success.

Key Responsibilities

• Lead and manage all restaurant operations with an emphasis on guest satisfaction, quality control, and team performance
• Hire, train, schedule, and develop team members across both FOH and BOH
• Monitor and control inventory, food and labor costs, and other P&L metrics
• Maintain a high level of cleanliness, organization, and safety throughout the restaurant
• Ensure all health and safety regulations are consistently followed
• Develop and execute service strategies to improve sales and efficiency during high-volume hours
• Handle guest concerns quickly and professionally
• Foster a positive, energetic, and team-oriented culture

Qualifications

• 5+ years of experience as a General Manager or senior restaurant leadership role (preferably in a high-volume or fast-paced concept)
• Proven track record of managing food and labor costs
• Strong leadership, communication, and organizational skills
• Ability to remain calm and effective under pressure
• Passion for hospitality and team development
• Working knowledge of restaurant management software, scheduling tools, and POS systems
• ServSafe Certification or ability to obtain
• Extensive OpenTable experience
• Toast POS experience preferred

Preferred but Not Required

• Experience with small plates, tapas, or shared dining concepts
• Knowledge of beverage program management