General Manager

QVC Group; Piney Flats (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

A leading retail fulfillment company is seeking a General Manager for its distribution center in Piney Flats, TN. The role includes overseeing customer interfacing operations, managing a multi-shift fulfillment team, and driving continuous improvement to enhance productivity and reduce costs. Ideal candidates will have over 10 years of experience in distribution leadership and a Bachelor's Degree in Business or related fields. Relocation assistance is available for this on-site position.

Qualifications

• 10+ years leading large-scale distribution operations.
• Experience leading teams in maintaining safe work environments.
• Ability to implement financial and operational improvements.

Responsibilities

• Oversee all customer interfacing operations in the fulfillment center.
• Manage multi-shift fulfillment operation including inbound and outbound.
• Lead continuous improvement initiatives to enhance operations.

Skills

Operational leadership

Team motivation

Financial and budgeting skills

WMS, WCS, TMS, YMS experience

Advanced Excel skills

Education

Bachelor's Degree in Business, Supply Chain, or Engineering

Job description

The General Manager- Distribution supports HSN. You will oversee all customer interfacing operations in the fulfillment center including Inbound, Learning, Maintenance, Product Storage, Waving/Picking, Packing, QA, IC, Transportation, Order Fulfillment, and Returns. You will be responsible for overall site leadership and operational performance, and engaging and developing all leaders on the leadership team. You will report to the VP of Fulfillment. You will manage the senior operational leaders and department leaders.

Where You'll Work

This role is onsite and will require you to work from our Piney Flats, TN, distribution center daily. Relocation assistance is available for this role.

What You'll Do

• Manage a multi-shift, 7-day per week, variable volume fulfillment operation including inbound, learning, maintenance, outbound, returns processing, and associated related areas.
• Responsible for operational leadership as it relates to Safety, Cost per unit, productivity/UPH, and fixed and variable expenses associated with fulfillment operations.
• You will lead teams in ways to guide a safe working environment for employees, a culture of continuous improvement and waste elimination, and maximize employee engagement throughout to ensure the site remains union-free.
• Develop and implement short-term and long-range goals and operational plans to achieve designated site goals, while maintaining or increasing site efficiency.
• You will determine what improvements you can make to allow for cost reduction, increase speed, and improve customer service. Elimination of waste and 5S Implementation is the focus through leading and promoting Kaizen and a culture of continuous improvement daily.
• Lead projects to optimize the cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups, including major capital and information system projects.
• Lead network-wide programs as requested to lead overall network improvement, and participate in network or company-wide activities as a representative of the site and customer logistics.

What You'll Bring

• Operational experience, including leading complex operations and working to improve operations to reduce costs, improve customer service, and maximize quality both internally and externally.
• Experience motivating leaders to get the most out of their people, while maintaining a highly engaged workforce and creating a safe work environment.
• Financial and budgeting skills, P&L experience.
• Detailed experience in fulfillment systems (WMS, WCS, TMS, YMS) and experience improving operational systems maximize operational effectiveness.
• Experience in reporting and using Excel (can perform complex functions) to make business and operational decisions.
• Bachelor's Degree in Business, Supply Chain, or Engineering required/
• 10+ years leading large-scale distribution operations with 5+ years experience leading leaders in a large-scale distribution operation.