General Manager

Union Square Events; Philadelphia (Philadelphia County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Union Square Events in the United States is seeking a General Manager to oversee restaurant operations at a Shake Shack location. You will manage staff, control budgets, ensure guest satisfaction, and uphold health, safety, and quality standards while driving profitability.

The role requires strong leadership, budgeting, inventory control, and compliance with regulations; experience in concessions is preferred and you will act as a brand ambassador for the site.

Qualifications

• Proven experience in concessions management with a successful operational track record.
• Strong leadership and supervisory skills, with the ability to motivate and manage a diverse team.
• Excellent customer service skills with a focus on guest satisfaction.
• Financial proficiency, including sales entries, commissions and forecasting.
• Familiarity with POS systems.
• Flexibility to work varied hours, including evenings, weekends, and holidays.

Responsibilities

• Staff Management: Train, and supervise a diverse team, including cooks and support staff.
• Financial Oversight: Develop and manage the location’s budget and analyze sales trends.
• Operations Management: Ensure smooth day-to-day operations and uphold quality standards.
• Compliance and Regulations: Ensure compliance with food safety and labor laws.

Skills

Concessions management

Leadership

Customer service

Financial forecasting

POS systems

Flexible hours

Tools

POS systems

Job description

Union Square Events

Position Title: General Manager

Salary: $80,000 to $90,000

Other Forms of Compensation: Bonus

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

The General Manager is responsible for overseeing all facets of restaurant operations, including staff management, financial oversight, customer service, inventory control, regulatory compliance, and the overall quality and profitability of the location. This role requires a combination of leadership, operational expertise, and strong customer service skills. The General Manager also serves as a brand ambassador and partner at our Shake Shack locations.

Key Responsibilities:

Staff Management

• Train, and supervise a diverse team, including cooks and support staff
• Work with the client to provide constructive feedback, and address employee issues
• Enforce disciplinary measures when necessary

Financial Oversight

• Develop and manage the location’s budget, tracking revenue, cost of goods sold, labor expenses, and other costs
• Analyze sales trends to identify opportunities to improve profitability
• Manage inventory of food, beverages, and supplies to minimize waste

Operations Management

• Ensure smooth day-to-day operations while adhering to health and safety regulations
• Monitor service quality and customer satisfaction
• Address customer complaints promptly and professionally
• Implement and uphold quality control standards for food and beverage preparation

Compliance and Regulations

• Ensure compliance with all local, state, and federal laws concerning food safety and labor practices
• Maintain accurate documentation for permits and licenses
• Daily compliance checks to meet brand standard expectations

Required Skills and Qualifications

• Proven experience in concessions management with a successful operational track record
• Strong leadership and supervisory skills, with the ability to motivate and manage a diverse team union team.
• Excellent customer service skills with a focus on guest satisfaction
• Financial proficiency, including sales entries, commissions and forecasting
• Familiarity with POS systems
• Flexibility to work varied hours, including evenings, weekends, and holidays

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Union Square Events are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Applications are accepted on an ongoing basis.

Union Square Events maintains a drug-free workplace.