General Manager

National Fitness Partners; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the fitness industry seeks a General Manager in Philadelphia to oversee gym operations and ensure a positive member experience. This position involves leading a dedicated team, driving sales, and fostering community engagement while offering growth opportunities and comprehensive employee benefits.

Benefits

Growth Opportunities

PTO for all employees

401K Retirement Fund

Health Insurance Options

Basic Life Insurance & Short-Term Disability

Employee Assistance Program

Free employee Black Card Membership

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Exceptional leadership, diplomacy and listening skills.

Responsibilities

• Oversee gym operations to ensure exceptional member experience and club profitability.
• Lead a team, providing training and development support.
• Work with Area Director to achieve revenue goals.

Skills

Customer service skills

Leadership

Diplomacy

Listening skills

Coaching and development

Education

High school education/GED

Tools

Microsoft Suite

Job description

Job Details

Job Location: L159 Juniata - Philadelphia, PA

Salary Range: Undisclosed

Description

Full-Time. Salaried.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

General Manager Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

General Manager Responsibilities:

The General Manager is responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. You will get the opportunity to serve your community by enabling all people to enhance their lives. The General Managerwill be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development, while maintaining a financially successful club.

• Works with the Area Director to formulate a plan to achieve revenue goals and implements at the club level.
• Works with the Area Director to ensure the club is operating in line with expense budget.
• Increase Black Card Memberships
• Actively work to meet NFP standards with respect to Club Stats, i.e., closing %, BC%, secondary billing, PE@PF utilization, etc.
• Maintain a Club BER inspection % of 85 or higher on a monthly basis.
• Decrease club turnover by hiring, motivating, developing and leading competent staff members focused on creating Raving Fans.
• Establish work schedules that maximize staffing resources while keeping payroll hours in line budget allotment.
• Hold staff accountable to policies and procedures. Provide constructive counseling in a timely manner.
• Ensure employee time is tracked accurately using the timekeeping system.
• Approve staff timecards prior to payroll deadline, ensuring employee time is accurate.
• Complete One-on-Ones on time with development goals and objectives.
• Model Servant Leadership through daily interactions.
• Work side-by-side with staff, supporting front desk activities through the use of the info call script, giving member tours, using DataTrak to enroll/manage/cancel members, and cleaning club to NFP standards.
• Hold members accountable to club policies. Deal with member issues promptly and courteously.
• Understand and promote a safe and healthy club environment.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Report member accidents in a timely manner through the NFP process.
• Provide back-up support for staff as necessary.
• Additional responsibilities may be required.

Qualifications

Job Requirements:

• Superior customer service skills, preferably in the fitness industry.
• High school education/GED.
• Ability to obtain Club Training Certification.
• Experience working as an Assistant Manager at Planet Fitness preferred.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Ability to successfully coach and develop team members

Physical Demands:

• Ability to lift up to 80 pounds.
• Walking and standing for prolonged periods of time.
• Crouching, bending, using hands to pinch and grasp.