General Manager

SOMERSET STAFFING; Oshkosh (WI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Parental leave

401(k) with company match

Commuter benefits

Paid time off

Flexible work schedule

Career growth

Job summary

Potbelly in Oshkosh, WI is seeking a General Manager to lead daily operations, drive guest experience, and build a strong team. You will oversee front-of-house and kitchen, manage P&L, and set labor and food cost goals.

Ideal candidate has 2+ years GM experience in hospitality or retail with P&L responsibility, Food Safety Certification, and excellent communication. You will develop staff, schedule effectively, and engage with the community.

Qualifications

• Must be 18+ years old.
• 2+ years GM experience with P&L responsibility preferred.
• Food Safety Certification required.
• Strong customer-first mindset in fast-paced environment.
• Excellent written and verbal communication.
• Able to manage deadlines and prioritize on shift.

Responsibilities

• Train, coach, and develop shop team members.
• Interview, select and hire great people.
• Develop and maintain Good Vibes culture.
• Schedule Associates, Certified Trainers and Shift Leaders.
• Ensure security procedures and back-of-house standards.
• Control costs and labor; manage P&L.
• Spend 80-90% time on the shop floor.
• Handle customer complaints/issues.

Skills

Leadership

P&L

Food Safety

Communication

Problem solving

Organization

Multitasking

Staff development

Interviewing

Scheduling

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

Industry: Hospitality - Restaurants

Job Category: General Management

The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What s In It For You :

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify

What you bring to the table:

• You are at least 18 years of age
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for a Leader role
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You enjoy problem-solving
• You have open availability
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• Comfortable working in a bustling kitchen environment (knife skills are a big plus!)
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You re able to write effective schedules and maintain labor goals
• You have Microsoft Office skills
• You have a strong business acumen
• You have the ability to understand and interpret financial reports
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Job Duties and Functions:

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Security Clearance Required: No

Visa Candidate Considered: No

Compensation

Base Salary - USD $60,000 to $65,000

Full-time

Benefits - Full

Relocation Assistance Available - No

Commission Compensation - No

Bonus Eligible - No

Overtime Eligible - No

Interview Travel Reimbursed - No

Candidate Details

2+ to 5 years experience

Seniority Level - Other

Management Experience Required - No

Minimum Education - Other

Willingness to Travel - Never

Ideal Candidate

Candidate who demonstrates our values of Good Vibes, Community, heart o serve great food, integrity, accountability, teamwork, and innovation. We are also looking for someone who can build relationships, training, developing others- In addition to business acumen, understanding and talking through a P&L- Food Cost and Labor. New Store Opening experience is a plus.