General Manager

potbelly; Reston (VA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking a General Manager in Reston, Virginia, to lead the shop team and create a positive environment. You will be responsible for managing shifts, hiring, training, and ensuring excellent customer service. Candidates should have a minimum of 2 years' experience in a similar role and possess strong leadership, communication, and organizational skills. Competitive salary range of $60,000 - $65,000 plus bonuses, with additional benefits including healthcare, retirement plans, and flexible work schedules.

Qualifications

• You should delight customers with food and good vibes.
• Strong verbal and written communication skills are required.
• Ability to work in a fast-paced environment is essential.
• Experience in conflict resolution and team building is preferred.

Responsibilities

• Train, coach, and develop shop team members.
• Interview, select, and hire new staff.
• Effectively schedule staff and manage food costs.
• Drive local shop marketing to increase sales.
• Meet health and safety standards for food and cleanliness.

Skills

Customer service orientation

Strong communication skills

Organizational skills

Microsoft Office skills

Team player

Problem-solving

Time management

Ability to lift up to 50 pounds

Education

Minimum of 2 years as a General Manager in food service or retail

Job description

Salary

$60,000 - $65,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.

Position Overview

The General Manager is the leader of the Potbelly shop. They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

Benefits

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Qualifications

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You love working in a fast-paced environment
• You're a team player
• You enjoy problem-solving
• You have open availability
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen – knife skills are a plus!
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have Microsoft Office skills
• You have a strong business acumen
• You have the ability to understand and interpret financial reports
• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants – all IL employees are required to become food safety certified within 30 days of employment.

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities. Create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned
• All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. Failing to pass the certification requirements after two attempts means they will not be qualified to continue in a Shift Leader or Management capacity.

EEO Statement

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.