General Manager

CBRE Group, Inc.; Oak Brook (IL); On-site; USD 115,000 - 170,000; Full time

Job summary

CBRE Group, Inc. in Oak Brook, IL seeks a General Manager to lead all operational, financial, and client service activities across a portfolio of commercial properties.

You will manage property and client portfolios, build owner relationships, and execute property management strategies onsite. You will develop and mentor a team of property management professionals, drive tenant satisfaction, financial performance, and client retention while coordinating budgets, reports, and compliance.

Qualifications

• Experience managing multiple properties or portfolios.
• Strong leadership and coaching skills.
• Ability to develop budgets and financial forecasts.
• Onsite facility management experience preferred.

Responsibilities

• Respond to high profile tenant needs and issues.
• Serve as primary contact with property owners and prepare reports.
• Develop and control annual operating and capital budgets.
• Forecast management plans and explain variances in monthly reports.
• Provide supervision, coaching, and performance evaluations.
• Coordinate daily team activities and staffing schedules.
• Review rent and CAM recoveries for timely payment.

Skills

Tenant relations

Budget management

Team leadership

Client service

Reporting & analytics

Job description

About the Role:

As a CBRE General Manager, you will be responsible for leading all operational, financial, and client service activities across a portfolio of commercial properties. This role is also accountable for managing property and client portfolios, building and maintaining strong owner relationships, and ensuring the successful execution of property management strategies across assigned assets.

The General Manager will oversee and develop a team of property management professionals, providing leadership, coaching, and direction to drive operational excellence, financial performance, tenant satisfaction, and client retention. This job is part of the Property Management function and is responsible for the strategic oversight and operation of a portfolio of properties on behalf of clients.

The role is onsite in Oak Brook, IL USA. Occasional local travel will be required throughout the month and quarter.

What You’ll Do:

• Respond to high profile tenant needs and issues.
• Act as primary contact with property owners, serving as owner representative to ensure that objectives are being met. Prepare and deliver timely, accurate and complete reports.
• Develop and control annual budgets for large operating and capital expenses. Forecast complex management plans and prepare monthly performance reports, explaining variances.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Help create advanced programs that will assist the property with emergency recoveries.
• Prepare and approve all required legal notices. Recommend and coordinate legal action as necessary.
• Review tenant rent and common area maintenance recovery charges to ensure payment is on time.