General Manager

The Wendy's Company; North Little Rock (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

The Wendy's Company in North Little Rock, AR is seeking a General Manager to lead daily restaurant operations, uphold food quality and safety, manage staffing, cleanliness, and customer service, and drive performance toward company standards.

You will supervise Assistant Managers, Shift Managers and Crew, recruit, train, schedule staff, control costs, and maintain safety. This role requires strong leadership, problem-solving, and the ability to adapt to a dynamic restaurant environment.

Qualifications

• High school diploma or GED required.
• Experience managing a team in a fast-paced environment.
• Strong communication and decision-making skills.
• Ability to read, analyze and interpret memos.
• Proficient in Word and Excel.

Responsibilities

• Manage the daily activities of an assigned restaurant.
• Direct, train and maintain staff; uphold Wendy's standards.
• Recruit, interview, hire, promote, discipline, and terminate staff per policy.
• Supervise food prep meeting brand standards.
• Resolve customer complaints and report issues.
• Ensure open/close procedures and cash controls.
• Maintain clean, safe and compliant restaurant environment.
• Perform admin duties like scheduling, inventory, and maintenance requests.

Skills

Managerial experience

Supervisory leadership

Customer service experience

Communication skills

Problem solving

MS Word

MS Excel

Education

High school diploma or GED

Tools

MS Word

MS Excel

Job description

What you'll do

No single person has a greater impact on the overall performance of a Wendy’s restaurant than the General Manager. The General Manager leads the operation of the restaurant and ensures that it consistently runs at a high level by meeting company goals and standards for food quality and safety, staffing, restaurant cleanliness, customer service, cost controls, facilities maintenance, etc. Working through the restaurant team (Assistant Managers, Shift Managers, Crew) and under the direction of the District Leader and Above Store Leadership, the General Manager accomplishes these objectives and sets the overall tone for a restaurant’s culture and attitude. As such, we strive to maintain exceptionally high standards among this group of leaders in our organization.

Essential Functions and Responsibilities of the Job:

• Manage the daily activities of an assigned restaurant.
• Direct, train and maintain all the members of subordinate staff and hold them accountable to Wendy’s expectations.
• Recruit, interview, hire, promote, discipline, and terminate Crew Members, Shift Managers and Assistant Managers in accordance with the Company’s policies and procedures.
• Supervise and help prepare food that meets or exceeds brand standards.
• Resolve complaints from customers and report issues or incidents to supervisors.
• Ensure the restaurant is open and closed on time.
• Maintain a clean restaurant that meets or exceeds company standards.
• Ensure the restaurant is following proper cash procedures as outlined in the handbook.
• Foster a safe working environment that complies with company policies, any applicable laws, and common sense.
• Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others.

What we expect from you

Qualifications Guidelines:

• Ability to read, analyze, create and interpret general business memos and documents
• Excellent written, verbal and group communication skills
• Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
• Strong problem solving and decision-making skills
• Ability to make good decisions and adapt to changing situations
• Good computer skills including being proficient in Word and Excel. Ability to learn and use other software as required
• Managerial, supervisory, leadership, and customer service experience
• High school diploma or G.E.D.
• Driver’s License, a good driving record, and have access/ability to drive a motor vehicle
• Must be 21 years or older

Physical Demands:

• Long periods of standing on hard surfaces, occasionally in warm temperatures
• Constant movement about the restaurant kitchen, dining room, and office to reach high/low cabinets, shelves, kitchen equipment, etc.
• Occasional operation of a computer and other office productivity machinery such as a copy machine
• Occasional ascension/descension of a ladder and extensive lifting of supplies and materials.
• Ability to reach for, grasp, and manipulate objects is required.
• Constant exposure to hot equipment and cooking oil throughout the workday
• Regular detection of deficiencies in food quality (including color, texture, overall appearance)

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.