General Manager

The Wendy's Company; Conway (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

The Wendy's Company is seeking a General Manager to lead daily operations of a Wendy’s restaurant, ensuring top performance, quality, safety, staffing, cleanliness, and customer service. You will work with Assistant Managers, Shift Managers, and Crew under district leadership to set the restaurant's tone and culture.

Responsibilities include staffing, training, scheduling, inventory management, cash handling, food safety checks, and maintaining brand standards while driving profitability and

Qualifications

• Ability to read, analyze, create and interpret general business memos and documents.
• Excellent written, verbal and group communication skills.
• Proficiency with Word and Excel; ability to learn additional software.
• Managerial, supervisory, leadership, and customer service experience.

Responsibilities

• Manage the daily activities of an assigned restaurant.
• Direct, train and supervise staff; uphold Wendy’s expectations.
• Recruit, interview, hire, promote, discipline, and terminate staff.
• Supervise and help prepare food meeting brand standards.
• Resolve customer complaints and report issues to supervisors.
• Ensure opening/closing on time.
• Maintain a clean restaurant meeting company standards.
• Follow proper cash procedures; maintain financial controls.
• Foster a safe working environment compliant with policies and law.
• Perform admin duties: schedules, orders, inventory, food safety checks, maintenance requests.

Skills

Communication

Analytical skills

Problem solving

Decision making

MS Word

MS Excel

Management experience

Customer service

Education

High school diploma or GED

Job description

What you'll do

Job Summary:

No single person has a greater impact on the overall performance of a Wendy’s restaurant than the General Manager. The General Manager leads the operation of the restaurant and ensures that it consistently runs at a high level by meeting company goals and standards for food quality and safety, staffing, restaurant cleanliness, customer service, cost controls, facilities maintenance, etc. Working through the restaurant team (Assistant Managers, Shift Managers, Crew) and under the direction of the District Leader and Above Store Leadership, the General Manager accomplishes these objectives and sets the overall tone for a restaurant’s culture and attitude. As such, we strive to maintain exceptionally high standards among this group of leaders in our organization.

Essential Functions and Responsibilities of the Job:

• Manage the daily activities of an assigned restaurant.
• Direct, train and maintain all the members of subordinate staff and hold them accountable to Wendy’s expectations.
• Recruit, interview, hire, promote, discipline, and terminate Crew Members, Shift Managers and Assistant Managers in accordance with the Company’s policies and procedures.
• Supervise and help prepare food that meets or exceeds brand standards.
• Resolve complaints from customers and report issues or incidents to supervisors.
• Ensure the restaurant is open and closed on time.
• Maintain a clean restaurant that meets or exceeds company standards.
• Ensure the restaurant is following proper cash procedures as outlined in the handbook.
• Foster a safe working environment that complies with company policies, any applicable laws, and common sense.
• Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others.

What we expect from you

Qualifications Guidelines:

• Ability to read, analyze, create and interpret general business memos and documents
• Excellent written, verbal and group communication skills
• Ability to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurement
• Strong problem solving and decision-making skills
• Ability to make good decisions and adapt to changing situations
• Good computer skills including being proficient in Word and Excel. Ability to learn and use other software as required
• Managerial, supervisory, leadership, and customer service experience
• High school diploma or G.E.D.
• Driver’s License, a good driving record, and have access/ability to drive a motor vehicle
• Must be 21 years or older

Physical Demands:

• Long periods of standing on hard surfaces, occasionally in warm temperatures
• Constant movement about the restaurant kitchen, dining room, and office to reach high/low cabinets, shelves, kitchen equipment, etc.
• Occasional operation of a computer and other office productivity machinery such as a copy machine
• Occasional ascension/descension of a ladder and extensive lifting of supplies and materials.
• Ability to reach for, grasp, and manipulate objects is required.
• Constant exposure to hot equipment and cooking oil throughout the workday
• Regular detection of deficiencies in food quality (including color, texture, overall appearance)

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.