General Manager

Top Choice Plumbing; North Charleston (SC); Sur place; USD 95 000 - 115 000; Plein temps

Avantages offerts par ce poste

401(k) with 5% match

Paid vacation

Paid holidays

Medical, dental, vision

Professional development support

Résumé du poste

Top Choice Plumbing LLC in North Charleston, SC is seeking a Branch General Manager to lead day-to-day branch performance. You will oversee technicians, scheduling, budgeting, and customer issue resolution while aligning with corporate teams to ensure safety, efficiency, and proper documentation.

The role requires at least five years of leadership in commercial plumbing, hands-on field experience, and strong skills in budgeting, dispatch, and service workflows.

Qualifications

• Five years of leadership experience in commercial plumbing with hands-on field work.
• Direct plumbing experience is required and must guide technicians on jobs.
• Experience managing budgets or profit-and-loss performance; handling labor, escalations, and costs.
• Knowledge of service workflows, job costing, field documentation, purchasing controls, and dispatch coordination.
• Strong leadership, communication, problem-solving, and follow-through; ability to hold staff accountable.

Responsabilités

• Lead daily branch operations, including technician readiness, staffing, materials, and customer commitments.
• Manage branch performance against budgets; review financials and address variances.
• Coach and evaluate technicians and staff; support training and performance documentation with HR.
• Coordinate with Corporate Dispatch; ensure schedules, routing, and approvals align with priorities.
• Oversee job progress from estimate or service call through field execution, closeout, and billing readiness.
• Handle customer escalations and service recovery; implement corrective actions for root causes.
• Collaborate with Commercial Sales Estimator on projects, changes, and closeout.
• Oversee branch purchasing and inventory within approval limits to reduce shortages and waste.

Connaissances

Leadership experience

Budget/Profit & Loss

Communication

Problem solving

Staff coaching

Travel locally

Description du poste

Top Choice Plumbing provides commercial service plumbing and project work for businesses, national restaurant and retail clients, logistics operations, manufacturers, and other commercial properties across the Southeast.

Position Summary

The Branch General Manager is responsible for the day-to-day performance of Top Choice Plumbing’s North Charleston branch. This role leads branch employees, manages operating and financial results, resolves customer issues, and ensures jobs are completed safely, efficiently, and with accurate documentation. The General Manager works closely with Corporate Dispatch, Finance, Human Resources, Commercial Sales and Estimating, and Purchasing to keep branch operations running smoothly.

Key Responsibilities

• Lead daily branch operations, including technician readiness, staffing, materials, open work, customer commitments, and issue resolution.
• Manage branch performance against approved budgets; review financial results with Corporate Finance and address revenue, margin, labor, overtime, and operating-cost variances.
• Lead, coach, and evaluate technicians and assigned branch staff; conduct regular check-ins, support training and development, and document performance concerns in partnership with Human Resources.
• Coordinate technician needs and branch priorities with Corporate Dispatch. Dispatch retains final authority over schedules, assignments, and routing.
• Oversee job progress from estimate or service call through field execution, documentation, closeout, and billing readiness.
• Manage customer escalations and service recovery; review callbacks and rework, identify root causes, and ensure corrective actions are completed.
• Coordinate with the Commercial Sales Estimator on projects sold by that role, including customer commitments, material readiness, change orders, and closeout.
• Oversee branch purchasing and inventory readiness within established approval limits; help reduce material shortages, emergency purchases, waste, and technician downtime.
• Maintain safe, organized, and service-ready facilities, vehicles, equipment, tools, and work areas.
• Provide timely, accurate information to corporate teams and follow company policies, financial controls, safety requirements, and operating procedures.
• Identify staffing, training, equipment, and process-improvement needs and help build a repeatable operating model for future branches.

Qualifications

• At least five years of leadership experience in commercial plumbing, with substantial hands-on plumbing field experience. Direct plumbing experience is required and non-negotiable; the candidate must be able to provide credible technical guidance to technicians and may be required to accompany them on jobs to assess work, troubleshoot issues, and support safe, quality execution.
• Demonstrated experience managing budgets or profit-and-loss performance, labor, customer escalations, and employee accountability.
• Working knowledge of service workflows, job costing, field documentation, purchasing controls, safety, and dispatch coordination.
• Strong leadership, communication, problem-solving, and follow-through skills, including the ability to hold employees accountable and keep work moving.
• Ability to lead experienced technicians while recognizing when technical expertise or additional support is needed.
• Valid driver’s license and ability to travel locally and occasionally to other company locations.

Compensation and Benefits

• $95,000–$115,000 annual base salary, based on relevant experience and scope of responsibility.
• Eligibility for a KPI-based bonus under a separate written plan. Bonus amounts and payouts are not guaranteed; no commission is included at this time.
• Paid vacation, paid sick time, and paid company holidays under current policy.
• Company-sponsored 401(k) with a 5% match, subject to plan terms.
• Medical, dental, and vision reimbursement under current company policy and applicable eligibility requirements.
• Approved professional development, company equipment, and business-expense support needed for the role.

Working Relationships

The General Manager reports to the Chief Executive Officer and works in partnership with Corporate Dispatch, Finance, Human Resources, Commercial Sales and Estimating, Purchasing and Inventory, and the Field Operations Supervisor. Corporate Finance retains responsibility for official financial reporting and bill payment; Human Resources supports employment processes; and Corporate Dispatch retains final control of the live technician schedule.

Top Choice Plumbing LLC is an equal opportunity employer. Employment decisions are made without unlawful discrimination and in accordance with applicable law.