General Manager

Atrium Hospitality; Norfolk (VA); On-site; USD 190,000 - 200,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Exclusive discounts on brands/services

Job summary

Atrium Hospitality is seeking a General Manager for the Norfolk Sheraton in Norfolk, VA. This full-time role offers a compensation range of $190,000–$200,000 plus bonus, with final pay determined by experience and location. The GM will lead a 468-room property, drive revenue and guest satisfaction, and uphold brand standards.

Ideal candidates bring extensive hotel leadership, operations experience, and proficiency with Microsoft tools and hotel systems. Relocation may be required.

Qualifications

• 6+ years as General Manager, or 2+ years as GM of 2+ hotels.
• Experience with major branded full-service hotels and brand standards.
• Extensive rooms and/or F&B operations experience.
• Bachelor’s degree in hotel management or related field; or equivalent experience.
• Proficiency with Microsoft Office, cloud apps, and hotel PMS.

Responsibilities

• Collaborate on operational plans to achieve revenue and guest satisfaction targets.
• Lead associates to meet Atrium’s service and satisfaction goals.
• Utilize brand tools to meet guest expectations.
• Ensure preventive maintenance of the property and IT systems.
• Manage loss prevention and risk policies to protect assets and safety.
• Engage with associates to improve hotel culture and Atrium values.

Skills

Hotel management

Leadership

Brand standards

PMS proficiency

Education

Bachelor's degree in hotel management or related field

Tools

Microsoft Office

Cloud-based apps

Property Management System (PMS)

Job description

Hotel : Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 General Manager Full time Compensation Range : $190,000 - $200,000 plus bonus Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description Norfolk, Virginia offers the opportunity to grow your career while enjoying the lifestyle of a dynamic waterfront city. From its coastal setting and historic neighborhoods to its active community, Norfolk provides an appealing environment to live, work, and thrive.

Rooms: 468 Meeting Space: 30,653 sqft

What You Will Do:

• Collaborate on operational plans to achieve revenue and guest satisfaction targets.
• Lead associates to meet Atrium’s service and satisfaction goals through positive guest experiences.
• Utilize brand tools creatively to meet current and future guest expectations.
• Ensure preventive maintenance of the property, including mechanical and IT systems.
• Manage loss prevention and risk management policies to protect hotel assets and ensure safety.
• Engage with associates to improve hotel culture and embrace Atrium’s core values.

What We Are Looking For:

• 6+ years of experience as a General Manager, or 2+ years as General Manager over 2 or more hotels. This ensures you have the leadership experience needed to guide our team effectively.
• Previous experience as a General Manager with a major branded full service hotel, demonstrating a strong understanding of brand standards, initiatives, and collaborative partnerships with corporate brand teams.
• Extensive rooms and/or F&B experience to manage all aspects of hotel operations.
• Bachelor’s degree in hotel management, business, or related field; or equivalent experience. This provides the foundational knowledge required for strategic decision-making.
• Proficiency in Microsoft suite, cloud-based apps, and hotel property management systems to streamline operations and enhance productivity.
• Willingness to relocate to embrace new opportunities and challenges.

What Atrium Leadership Looks Like:

• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract, develop, and retain top talent.
• Transparent Leader: You communicate openly and honestly.
• Leading with SPIRIT: You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Why Atrium?

Hear it from Jeffrey C.

“The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success.”

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!