General Manager

RaceTrac; Newport (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading convenience store chain in Newport, TN, is seeking a General Manager to drive store profitability and lead a team of 45 employees. The role emphasizes friendly service, food execution, cleanliness, and building talent to ensure overall success. Ideal candidates will have strong retail management experience, preferably in a high-volume, guest-focused setting.

Qualifications

• Proven successful Retail Management experience preferred.
• Previous experience in a high-volume, guest-focused environment preferred.

Responsibilities

• Drive profitability for one RaceTrac store and lead up to 45 employees.
• Establish an environment of prompt, efficient, and courteous service.
• Ensure all food offers are available and preparation areas are clean.

Skills

Retail Management experience

Guest-focused service

Conflict management

Job description

Overview

As the General Manager, you will be responsible for driving profitability for one RaceTrac store and leading up to 45 employees. You will continually deliver on RaceTrac’s mission of making people’s lives simpler and more enjoyable through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

Responsibilities

• Friendly: Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Friendly: Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Friendly: Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Friendly: Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Friendly: Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

• Food: Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Food: Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

• Clean: Encourage and manage a high standard of store cleanliness
• Clean: Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Clean: Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand

• Building Talent: Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Building Talent: Display RaceTrac’s Leadership Qualities through servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Building Talent: Lead the coaching, training, and assessment of direct reports while adhering to operational standards

• Driving Success: Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Driving Success: Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Driving Success: Actively identify areas of operational improvements based on market trends
• Driving Success: Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Driving Success: Ensure communication is passed to every team member in the store
• Driving Success: Use company provided tools to coach, mentor and develop a high performing store team
• Driving Success: Ensure all risk management issues are in compliance with company standards
• Driving Success: Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while considering team member availability, payroll, and overtime costs
• Driving Success: Own staffing in store by providing timely feedback on interviews to the recruiting team
• Driving Success: Engage in the hiring of all store associates; develop managers to understand RaceTrac hiring processes and participate in hiring decisions
• Driving Success: Write, implement, and monitor manager development and performance plans
• Driving Success: Ensure proper procedures are followed regarding hiring, promotions and separations
• Driving Success: Ensure all team members follow policies and company standards at all times
• Driving Success: Ensure that all team members have correct valid licenses as required by state or local laws
• Driving Success: Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store

Qualifications

• Proven successful Retail Management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries

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