General Manager

Jamestown; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Jamestown and Industry City invite applications for a General Manager position at Cowork IC and The Landing. You will lead strategy, sales, and operations for a 150+ member coworking campus, drive leasing initiatives, and oversee budgeting, forecasting and tenant experience on site.

Ideal candidates bring 3–5 years in coworking or luxury/high-touch environments, strong negotiation, and solid experience with leasing software and MS Office.

Qualifications

• 3-5 years relevant experience in coworking or luxury/high-touch settings.
• Strong negotiation and relationship-building skills.
• Proactive self-starter capable of independent and team work.
• Proficiency with leasing software and MS Office.
• Excellent organizational and time management abilities.

Responsibilities

• Manage leasing process from inquiry to renewal and sign.
• Develop leasing strategies to hit occupancy targets.
• Foster tenant relationships and retention.
• Monitor occupancy, market trends, and forecasting.
• Prepare annual budgets and optimize revenue.
• Lead space improvements and curate tenant events.
• Oversee billing and financial systems.
• Ensure on-site facility operations and tenant satisfaction.
• Handle crisis management and after-hours escalations.

Skills

Negotiation

Analytical skills

People management

Independent work

Time management

Tools

Leasing software

Microsoft Office Suite

Job description

Position Overview

The General Manager provides strategic leadership, sales and operational oversight for Cowork IC and The Landing, managing a complex operation that serves 150+ members, generates multiple revenue streams, and integrates with the broader Industry City ecosystem.

General Manager: C0-Work Industry City

Position Overview

The General Manager provides strategic leadership, sales and operational oversight for Cowork IC and The Landing, managing a complex operation that serves 150+ members, generates multiple revenue streams, and integrates with the broader Industry City ecosystem. The General Manager will be responsible for attracting new members, managing lease agreements, and ensuring a seamless onboarding process for all tenants. Additionally, this role involves managing the business aspects of the facility, including occupancy rates, budgeting, forecasting, and recommending improvements to drive leasing initiatives. This is a full‑time position and requires on‑site presence. An ideal candidate will have a passion for best‑in‑class service and a strong desire to develop an understanding of comprehensive business.

Key Responsibilities

• Lease Management:
• Manage all aspects of the leasing process, from initial inquiries to lease signing and renewal.
• Develop and maintain leasing strategies to attract new tenants and meet occupancy targets.
• Foster strong relationships with tenants to promote tenant retention and satisfaction.
• Business/Portfolio Management:
• Maintain strong occupancy levels by monitoring leasing activity, analyzing market trends, and implementing effective leasing initiatives.
• Stay updated on industry trends and best practices to remain competitive in the market.
• Compile annual budgets and conduct periodic forecasting to optimize revenue and expenses.
• Make recommendations to Senior Management and the Partnership for improvements to the space and curate events to drive leasing initiatives and enhance the tenant experience.
• Tenant Relations:
• Serve as the primary point of contact for existing tenants, addressing inquiries, concerns, and requests promptly.
• Foster a sense of community among tenants through regular communication and engagement initiatives.
• Coordinate with other departments to ensure tenants receive excellent customer service and support.
• Financial Oversight & Systems Management
• Ensure billing system reliability and accuracy across all platforms.
• Oversee member billing, accounts receivable and financial system improvements.
• Monitor and approve operational expenses.
• Lead automation initiatives and process optimization projects.
• Operational Oversight
• Maintain final accountability for facility operations and member satisfaction.
• Handle crisis management and after-hours emergency escalations.

Qualifications

• Strong negotiation, analytical, and people skills.
• 3-5 years relevant experience, ideally in coworking or a relevant, adjacent luxury, high-touch environment.
• Self-starter who works well independently and with management.
• Proficiency in leasing software and Microsoft Office Suite.
• Excellent organizational and time management skills.