General Manager

Canopy by Hilton New Orleans Downtown; New Orleans (LA); On-site; USD 90,000 - 150,000; Full time

Job summary

Canopy by Hilton New Orleans Downtown seeks a General Manager to lead a vibrant hotel in New Orleans, driving guest satisfaction, associate engagement, and top-line performance. The GM will balance hands-on leadership with strategic oversight, maintaining brand standards and a strong ties to the local community.

The role requires a seasoned hospitality leader capable of inspiring teams, optimizing operations, and delivering sustainable results in a dynamic market.

Qualifications

• Proven success as a Hotel General Manager.
• Strong understanding of hotel operations, financial management, sales, and revenue strategy.
• Hilton or comparable major-brand experience strongly preferred.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Hands-on leadership style with a genuine passion for hospitality.

Responsibilities

• Provide overall leadership and direction for hotel operations and guest service excellence.
• Lead, coach, and develop the executive leadership team and hotel associates.
• Drive financial performance including revenue, profitability, labor management, and expenses.
• Partner with Sales & Marketing and Revenue Management to maximize performance and market share.
• Maintain high guest satisfaction and associate engagement scores.
• Build relationships within the New Orleans business, tourism, and community markets.
• Ensure compliance with Hilton standards and all applicable regulations.
• Analyze operating results and develop strategies to improve profitability.

Skills

Leadership

People management

Guest service orientation

Communication

Job description

General Manager – Canopy by Hilton New Orleans

Lead a standout New Orleans hotel where local culture, elevated hospitality, and a strong team come together.

About the Opportunity

Canopy by Hilton New Orleans offers an exciting opportunity for an accomplished General Manager to lead a dynamic property in one of the country's most vibrant hospitality markets. We are seeking a hands-on, commercially minded leader who knows how to inspire teams, elevate the guest experience, and drive strong operational and financial performance.

As General Manager, you will have overall responsibility for the hotel's operations, financial results, guest satisfaction, associate engagement, and strategic direction. This is an ideal opportunity for a hospitality leader who thrives in a high-energy environment and enjoys being visible, involved, and connected to both the team and the local community.

What You'll Do

• Provide overall leadership and direction for hotel operations, ensuring exceptional guest service and brand standards.
• Lead, coach, and develop the executive leadership team and hotel associates.
• Drive financial performance, including revenue, profitability, labor management, and expense controls.
• Partner closely with Sales & Marketing and Revenue Management to maximize hotel performance and market share.
• Maintain strong guest satisfaction and associate engagement scores.
• Build relationships within the New Orleans business, tourism, and community markets.
• Ensure compliance with Hilton standards, company policies, and all applicable regulations.
• Analyze operating results and develop strategies to improve performance and profitability.
• Create a culture of accountability, teamwork, recognition, and continuous improvement.
• Serve as a highly visible ambassador for the hotel and the Canopy brand.

What We're Looking For

• Proven success as a Hotel General Manager, ideally within a full-service or lifestyle hotel environment.
• Strong understanding of hotel operations, financial management, sales, and revenue strategy.
• Hilton or comparable major-brand experience strongly preferred.
• Demonstrated ability to lead, develop, and retain high-performing teams.
• Strong business acumen with the ability to translate financial data into action.
• Excellent communication, interpersonal, and relationship-building skills.
• A hands-on leadership style with the genuine passion for hospitality.
• Experience in a competitive urban or destination hotel market is a plus.

Why Join Us?

This is an opportunity to take the helm of a distinctive hotel in New Orleans, a market known for its incredible food, music, culture, tourism, and year-round demand. You'll have the opportunity to make a meaningful impact on the hotel's performance while leading a team in one of America's most exciting hospitality destinations.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online