Assistant General Manager

MERS Goodwill; Columbia Township (MO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Monthly Bonus up to $500

Medical benefits for full-time

Dental and vision benefits

Life and AD&D insurance

401(k) retirement plans with employer匹

PTO accrual and paid holidays

Flexible schedules

Job summary

MERS Missouri Goodwill seeks an energetic Assistant General Manager to join the Columbia Store team. You will assist in overseeing store operations, budgets, and staff, while upholding our mission, values, and safety standards.

The role requires a High School Diploma/GED with management experience. Drivers license, customer service skills, and proficiency with point-of-sale and inventory software are valued. Competitive hourly pay and benefits are offered.

Qualifications

• Requires High School Diploma or GED; some college preferred.
• One year of management experience; prior Goodwill retail/warehouse experience preferred.
• Valid MO or IL driver's license and insurance.
• Excellent interpersonal and communication skills including customer service, conflict resolution, and teamwork.
• Leadership skills: decision-making, goal-setting, problem-solving; ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Responsibilities

• Assist Store Manager in overseeing store operations, resources, and budgets to meet goals.
• Model core values and uphold a safety, ethics, and quality culture within the store.
• Supervise and train staff; ensure essential functions are performed.
• Provide superior customer service to ensure donor, shopper, and staff retention.
• Coach employees on performance; disciplinary actions as needed.
• Assign daily duties to achieve operational tasks.
• Identify and promote employees for advancement.
• Safeguard company property and report theft or misconduct.
• Read, follow, and enforce agency policies and values.
• Utilize staffing methods to ensure appropriate coverage; arrange replacements.
• Audit, edit, and approve payroll.
• Eliminate waste through process improvements.
• Maintain professional appearance and dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.
• Provide medical benefits for full-time employees working 30+ hours.
• Dental and vision benefits from the first of the month for 20+ hours.
• Voluntary Life and AD&D insurance.
• 401(k)/403(b) retirement options with employer match after one year.
• PTO accrual up to 15 days.
• Paid holidays
• Flexible schedules

Skills

Management experience

Customer service

Leadership

Teamwork

Communication skills

Loss prevention awareness

Education

High School Diploma

Some college

Tools

POS system

Scheduling software

Inventory software

Job description

Select how often (in days) to receive an alert:

Required Travel:25%
Position Type:Hourly Full-Time
Hourly Rate:$22.50
Bonus Potential: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professionalAssistant General Managerto join ourColumbia Storeteam! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

High School Diploma/GED required; some college preferred. One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred. Valid MO or IL state driver’s license and insurance. Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork. Leadership skills include quality decision‑making, goal‑setting, and problem‑solving, with the ability to motivate and lead employees and hold them accountable. Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Assists Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

MERS Missouri Goodwill is an equal‑opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non‑merit factor.

MERS Missouri Goodwill requires various background and records checks upon employment.