General Manager

Aire Serv of the Emerald Coast; Miramar Beach (FL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Job summary

Aire Serv of the Emerald Coast is hiring a General Manager to run day-to-day operations, oversee service quality, team performance, and financial results. You will have real authority to make decisions and grow the company

Role emphasizes operating discipline, growth initiatives, and customer satisfaction while maintaining Florida licensing and safety standards.

Qualifications

• 7+ years in HVAC service with at least 2 years leading a team.
• Strong knowledge of residential HVAC service, diagnostics, quoting, and completion.
• Ability to read a P&L and work with job costing, margins, and KPIs.
• Experience with service-management software such as Service Titan.
• Clear communication with customers, technicians, and office staff.
• Valid driver's license and ability to pass a background check.

Responsibilities

• Daily operations: Oversee dispatch, scheduling, and job flow for technicians and helpers; supervise customer service team; resolve escalated issues; manage parts inventory and vendor relationships.
• Financial performance: Own weekly and monthly revenue, job costing, gross margin, callbacks, and technician productivity; assist with pricing, estimates, and budgets; control expenses.
• Growth: Build service-agreement base; recruit, hire, and onboard staff; collaborate on marketing, leads, and online reviews; identify new revenue opportunities.
• People and culture: Set expectations, hold one-on-ones, provide feedback and training; foster accountability, safety, and customer service.
• Compliance and safety: EnsureFlorida licensing and safety requirements; maintain records for jobs, warranties, and documentation.

Skills

Leadership

Communication

Customer service

P&L reading

Budgeting

KPIs

Problem solving

Education

Florida HVAC contractor license (CAC)

EPA 608 certification

Tools

Service Titan

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary

About Us

Aire Serv of the Emerald Coast is a locally owned HVAC service company serving Destin and the surrounding Emerald Coast communities. We are hiring a General Manager to take over day-to-day operations and lead our next stage of growth.

The Role

The General Manager runs the business day to day so the owner can step back from daily operations. You will be accountable for service quality, team performance, and financial results, with real authority to make decisions and grow the company.

Responsibilities

Daily operations

• Oversee dispatch, scheduling, and job flow for the technicians and helper
• Supervise and coach the customer service team so calls, bookings, and follow-ups are handled promptly
• Resolve escalated customer issues and protect the company’s reputation
• Manage parts inventory, trucks, and vendor relationships so jobs are not delayed

Financial performance

• Own the weekly and monthly numbers: revenue, job costing, gross margin, callbacks, and technician productivity
• Work with the owner on pricing, estimates, and budgets
• Control expenses and purchasing within approved authority

Growth

• Build the service-agreement base and repeat business
• Recruit, hire, and onboard technicians and support staff as demand growsl>
• Partner with the owner on marketing, lead sources, and online reviews
• Identify new revenue opportunities, including system replacements and installs

People and culture

• Set clear expectations, hold regular one-on-ones, and give timely feedback and training
• Build a culture of accountability, safety, and great customer service

Compliance and safety

• Make sure work follows Florida licensing, permitting, refrigerant handling, and safety requirements
• Keep accurate records for jobs, warranties, and required documentation

Qualifications

Required

• 7+ years in HVAC service, including at least 2 years leading a team (lead technician, service manager, dispatch supervisor, or similar)
• Strong knowledge of residential HVAC service and how jobs are diagnosed, quoted, and completed
• Comfortable reading a P&L and working with job costing, margins, and KPIs
• Experience with service management software such as Service Titan.
• Clear communicator with customers, technicians, and office staff
• Valid driver’s license and ability to pass a background check

Preferred

• Florida HVAC contractor license (such as CAC) or willingness to work toward one
• EPA 608 certification
• Sales or estimating experience, and experience growing a small business