General Manager

Riser Fitness; Milpitas (CA); On-site; USD 633,000 - 774,000; Full time

Benefits offered by this job

Employer-paid Life/AD&D/Disability

401(k) retirement plan with employer-m

Paid sick time

Monthly communication allowance

Employee Assistance Program

Job summary

Riser Fitness is seeking a General Manager to oversee sales and all studio operations. You will lead membership sales, manage instructors and Sales Associates, and drive revenue across memberships, retail, private training, and teacher training.

Strong English communication and organizational skills are essential. You will use ClubReady for reporting, coordinate staff schedules, and ensure excellent customer service while maintaining studio standards.

Qualifications

• 2+ years of retail/service or fitness sales experience.
• Ability to generate personal sales and train Sales Associates.
• Experience managing four revenue streams: memberships, retail, private training, and teacher training.
• Fluent English with strong communication and interpersonal skills.
• Able to adapt in a fast-changing, diverse environment and use good judgement.
• Passion for fitness and strong writing/grammar skills.
• Highly organized with data management skills and the ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat; trustworthy with confidential information.

Responsibilities

• Lead generation and grassroots marketing to drive prospects into classes.
• Oversee membership sales and studio promotions.
• Manage staff schedules and train Sales Associates.
• Hire and manage instructors; supervise performance and mentorship.
• Utilize ClubReady for revenue and attendance reporting; ensure policy compliance.

Skills

Sales experience

Staff management

Communication

English fluency

Attention to detail

Tools

ClubReady

Job description

ABOUT US:

Be a part of the growing boutique fitness industry and join our Team! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating franchisees of Club Pilates Studios. At Riser Fitness, we are committed to operational excellence across every studio location; the General Manager plays a key role in making that happen.

Position Summary:

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio. The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.

The Day-to-day:

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Intro classes
• Membership sales
• Manage staff schedule
• Ensure that studio retail/products are stocked with accurate inventory counts
• Train and Supervise Sales Associates
• Hire/Manage instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations and assist in mentorship/disciplinary action as needed
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio

Is this you?

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Rewards & Benefits

• **This role is eligible for commission up to $18,000 annually based on sales performance
• $703,304 base salary
• Salary PLUS Bonus potential = up to $88,304 per year!

All Riser Employees:

• Employer-paid Life, AD&D, and Short-Term & Long-Term Disability Coverage.
• 401(k) retirement plan with employer matching, supporting long-term financial security.
• Paid sick time.
• Monthly communication allowance.
• Free, confidential counseling and wellness resources for you and your household through our Employee Assistance Program.

Full - Time Riser Employees:

• Medical, dental, and vision kick in the first of the month after you're hired, including plan options with $0 deductibles. We offer both Anthem & Kaiser plan options!
• Paid Time off, including vacation and sick time, to support rest, recovery and work-life balance.
• Paid Holidays and Holiday Premium Pay.
• Our Nava Benefits App puts your plan info and live advocates in your pocket, 24/7.