Assistant General Manager

Club Pilates; San Leandro (CA); Vor Ort; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Life insurance

AD&D

Disability coverage

401(k) with company match

Paid sick time

Monthly communication allowance

Employee assistance program

Zusammenfassung

Club Pilates in San Leandro seeks an Assistant General Manager to lead daily studio operations and drive sales. You will manage a small team, coordinate classes, and ensure top-tier customer service while upholding brand standards.

The role emphasizes lead generation, staff training, event participation, and collaboration with marketing to boost memberships and retail revenue. This is a full-time opportunity with growth potential.

Qualifikationen

• Must demonstrate ability to generate personal sales and train staff.
• Experience driving memberships and retail sales through service.
• Fluent English with strong written and verbal communication.

Aufgaben

• Execute lead generation via Grass Roots Marketing and Networking.
• Implement sales process to convert prospects to classes.
• Drive membership and retail sales through customer service.
• Staffing/scheduling problem-solving with instructors and personnel.
• Maintain inventory accuracy for studio retail/products.
• Train and support Sales Associates.
• Independently make high-level customer service decisions.
• Schedule and participate in events and studio promotions.
• Assist marketing campaigns to generate leads.

Kenntnisse

Sales leadership

Customer service

Communication

Team training

Office software

English fluency

Jobbeschreibung

About Us

Be a part of the growing boutique fitness industry and join our Team! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating franchisees of Club Pilates Studios. At Riser Fitness, we are committed to operational excellence across every studio location; the Assistant General Manager plays a key role in making that happen.

About This Role

Position Title: Assistant General Manager

Reports to: General Manager (occasionally District Manager)

Job Type: Full Time

The Day-to-day

• Execute lead generation via Grass Roots Marketing and Networking.
• Implement sales process to schedule prospects into introductory classes.
• Drive & increase membership & retail sales through customer service.
• Problem-solve staffing/scheduling issues with instructors and other personnel.
• Ensure that studio retail/products are stocked with accurate inventory counts.
• Train and support Sales Associates.
• Independently make decisions related to high level customer service.
• Collect outstanding dues.
• Maintain cleanliness and organization of the Pilates Studio.
• Enforce Club Pilates policies and procedures and lead by example.
• Ensure all forms, administrative supplies, and studio literature are stocked and visible.
• Schedule and participate in networking/community events and studio promotions.
• Assist with marketing campaigns to generate leads for the studio.
• Execute adherence to all company policies, including the policy of at-will employment.
• Other duties as assigned.

Is this you?

• Confident in generating personal sales and training Sales Associates in transactions.
• Ability to assist in driving revenue streams: memberships & retail sales, private training bookings, and teacher training enrollments.
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email.
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the public.
• Proficiency with computers and studio software.

Rewards & Benefits

• Hourly wage: $22/hr
• Additional commission on sales
• Average total earnings (with commission): $24-26/hr

All Riser Employees

• Employer-paid Life, AD&D, and Short-Term & Long-Term Disability Coverage.
• 401(k) retirement plan with employer matching, supporting long-term financial security.
• Paid sick time.
• Monthly communication allowance.
• Free, confidential counseling and wellness resources for you and your household through our Employee Assistance Program.

Full - Time Riser Employees:

• Medical, dental, and vision kick in the first of the month after you're hired, including plan options with $0 deductibles. We offer both Anthem & Kaiser plan options!
• Paid Time off, including vacation and sick time, to support rest, recovery and work-life balance.
• Paid Holidays and Holiday Premium Pay.
• Our Nava Benefits App puts your plan info and live advocates in your pocket, 24/7.