General Manager

Wingstop; Miami Heights Trailer Park (FL); Sur place; USD 65 000 - 88 000; Plein temps

Résumé du poste

WingStop is seeking an experienced General Manager (WSGM) to lead restaurant operations, drive profitability, and ensure exceptional guest experiences. Reporting to the District Manager, you will manage a dedicated team and uphold brand standards while achieving financial objectives.

You will own the P&L, optimize labor and food costs, maintain compliance with regulations, and develop a high-performing team focused on quality and service excellence across shifts.

Qualifications

• Minimum age of 18 years old.
• High School Diploma or GED required, 2 years college preferred.
• 1-2 years of restaurant management experience.
• Strong understanding of P&L management and profitability drivers.
• Excellent time management and prioritization skills.
• Demonstrated leadership abilities and guest service principles understanding.
• Flexibility to work evenings, weekends, and holidays.

Responsabilités

• Take ownership of the restaurant's Profit & Loss, driving productivity and revenue generation.
• Monitor cash flow, labor, and food costs, reporting to the District Manager weekly.
• Ensure compliance with government regulations, employment laws, and company policies.
• Optimize staff scheduling and manage labor efficiently.
• Uphold Food and Health Safety protocols at all times.
• Maintain operational and brand standards, including proper shift changes, opening, and closing procedures.
• Fulfill duties of Assistant General Manager, Assistant Store Manager, and Hourly Shift Leader when necessary.
• Motivate and lead the team to provide accurate orders, friendly, and fast service in a clean environment.
• Address guest issues promptly and proactively manage the guest experience.
• Develop strategies to engage guests, conduct customer service surveys, and execute local marketing initiatives.
• Lead the recruitment and selection process to build an efficient and professional team.
• Provide training and ensure completion of food safety training for new team members.
• Keep the staff up to date on all training procedures.
• Offer coaching and feedback to raise team capabilities and improve restaurant performance.
• Implement recognition and retention programs, including Employee Performance and Employee of the Quarter.

Connaissances

P&L management

Leadership

Guest service

Time management

Scheduling

Formation

High School Diploma or GED

2 years college preferred

Description du poste

We are seeking an experienced and motivated WingStop General Manager (WSGM) to lead the operations of our restaurant. As the WSGM, you will be responsible for driving profitability, ensuring exceptional guest experiences, and managing a dedicated team. Reporting to the WingStop District Manager, you will play a pivotal role in upholding brand standards and achieving financial objectives.

Summary of Responsibilities:

Profitability:

• Take ownership of the restaurant's Profit & Loss, driving productivity and revenue generation.
• Utilize Key Performance Indicators (KPIs) and the 10s List to enhance profitability.
• Monitor cash flow, labor, and food costs, reporting to the District Manager weekly.
• Manage cash flow, payouts, repair costs, and inventory purchases.
• Attend weekly accountability meetings with the WingStop District Manager.

Operations:

• Ensure compliance with government regulations, employment laws, and company policies.
• Optimize staff scheduling and manage labor efficiently.
• Uphold Food and Health Safety protocols at all times.
• Maintain operational and brand standards, including proper shift changes, opening, and closing procedures.
• Fulfill duties of Assistant General Manager, Assistant Store Manager, and Hourly Shift Leader when necessary.

Quality Control:

• Ensure the restaurant consistently delivers quality products and maintains product presentation.
• Monitor freshness and adherence to preparation guidelines.
• Uphold cleanliness and enforce the cleaning schedule in alignment with QSC regulations.
• Maintain the restaurant and premises in a clean and well-maintained condition.
• Achieve 95% or better accuracy in Quality Standards Inspections.

Guest Experience:

• Motivate and lead the team to provide accurate orders, friendly, and fast service in a clean environment.
• Address guest issues promptly and proactively manage the guest experience.
• Develop strategies to engage guests, conduct customer service surveys, and execute local marketing initiatives.
• Lead the recruitment and selection process to build an efficient and professional team.
• Provide training and ensure completion of food safety training for new team members.
• Keep the staff up to date on all training procedures.
• Offer coaching and feedback to raise team capabilities and improve restaurant performance.
• Implement recognition and retention programs, including Employee Performance and Employee of the Quarter.

Qualifications and Skills:

• Minimum age of 18 years old.
• High School Diploma or GED required, 2 years of college preferred.
• Previous restaurant management experience of 1-2 years.
• Strong understanding of P&L management and restaurant profitability drivers.
• Excellent time management and prioritization skills.
• Demonstrated leadership abilities and guest service principles understanding.
• Flexibility to work evenings, weekends, and holidays for proper restaurant functioning.

Work Hours:

If you are a results-driven leader with a passion for the quick service restaurant industry, we invite you to apply for this challenging and rewarding position. Join our team and be a key player in our pursuit of excellence in guest experiences, team development, and profitability.