General Manager

French Truck Coffee Co.; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading coffee company seeks a Cafe Manager to oversee daily operations in Memphis. This role focuses on team satisfaction, operational efficiency, and maintaining high standards of customer service. The ideal candidate will have extensive management experience, strong leadership skills, and a commitment to fostering a positive team environment.

Qualifications

• 3 years of operations management experience in food service or hospitality required.
• Ability to lift up to 50 pounds and stand for prolonged periods.
• Strong leadership skills and operational management expertise.

Responsibilities

• Lead and manage cafe staff effectively.
• Create and maintain weekly schedules and manage labor costs.
• Ensure compliance with cleanliness and operational standards.

Skills

Team Management

Operational Excellence

Inventory Control

Education

3 years of operations management experience

Job description

Description

The Cafe Manager oversees the daily operations of an assigned French Truck Coffee location, with a strong emphasis on team member satisfaction, operational excellence, and safety. This role ensures the cafe operates efficiently and in compliance with labor laws and company policies, while maintaining a warm, clean, and welcoming environment that reflects French Truck Coffee’s commitment to exceptional customer service.

The Cafe Manager is accountable for labor management, scheduling, inventory control, expense management, and team performance. As a representative of French Truck Coffee, they are responsible for building and nurturing professional relationships with their team and upholding the company’s standards at all times.

Essential Job Functions

• Lead and manage all cafe team members, including both front-of-house and back-of-house (kitchen) staff.
• Create and maintain weekly schedules aligned with labor cost goals and operational needs.
• Track team attendance and ensure compliance with attendance policies.
• Maintain accurate inventory by managing orders and organizing invoices in accordance with record retention guidelines.
• Coach and support team members by fostering a culture of learning, accountability, and development.
• Submit timely order requests for all necessary items and supplies to ensure smooth cafe operations.
• Collaborate with the Operations Manager to uphold safety, quality, and productivity standards across all roles.
• Conduct regular facility walk-throughs to ensure compliance with cleanliness, organization, and operational standards.
• Maintain consistent communication with the Operations Manager, including bi-weekly one-on-one meetings.
• Oversee and support the execution of training programs for both front- and back-of-house employees.
  

Requirements

Education/Experience Requirements

• At least one (3) years of operations management experience in the food service, food product manufacturing and/or hospitality industry

Working Conditions & Physical Demands

• Able to lift up to 50 pounds
• Able to stand for prolonged periods of time frequently