General Manager

the indigo road hospitality group; Memphis (TN); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Base pay

Bonuses quarterly

PTO after 90 days

401K match

Housing loan

Employee discounts

Health insurance

Job summary

The Indigo Road Hospitality Group in Memphis, TN is seeking a Hotel General Manager to lead our flagship property with 6+ years of full-service boutique hotel experience and a passion for exceptional guest experiences. You will oversee front office, housekeeping, rooms, and F&B while championing Internal Hospitality and community engagement.

As ambassador of IRHG, you’ll drive financial performance, guest satisfaction, and team development. Travel for training and conferences may be required.

Qualifications

• 6+ years of successful managing full-service hotels
• Ability to travel for training conferences and sales meetings
• Thrive in fast-paced and boutique hotel environments
• Brand experience (Hilton, Marriott, and/or IHG) highly preferred
• Passionate about Internal Hospitality and embrace our core values
• Strong problem resolution skills
• Exceptional organizational skills and keen eye for detail
• Effective communication and collaboration skills

Responsibilities

• Set the tone for guest experience by leading a positive, collaborative team environment
• Oversee, maintain and manage food and service quality
• Assess, implement and manage service standards for consistency
• Achieve financial objectives by preparing a budget and analyzing variances
• Create strategic business objectives across recruitment, finance, legal, front office, housekeeping, and restaurant operations
• Forecast financial trends to control labor, costs and COGs
• Partner with Senior Leadership Team for a positive environment
• Lead by example for health, safety and cleanliness of the property

Skills

Hotel management

Leadership

Budgeting

Operations

Communication

Collaboration

Job description

General Manager

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

As the Hotel General Manager you will have 6+ years' experience managing full-service independent boutique hotels. You will have a passion for creating memorable experiences and engaging the local community.

You’ll look after all aspects of the hotel including front office, housekeeping, rooms, food and beverage. As an ambassador of The Indigo Road, you’ll authentically embrace Internal Hospitality, be a servant leader and authentically love what you do!

What we will ask of you:

• Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
• Oversee, maintain and manage food and service quality
• Assess, implement and manage service standards by ensuring consistency across operational procedures
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Create and carry out strategic business objectives that mitigate risk and maximize profit across; recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
• Forecast financial trends to control labor, COGs, food, and beverage cost
• Partner with Senior Leadership Team to ensure a positive and collaborative environment
• Lead by example and set the tone for health, safety and cleanliness throughout the property

Requirements for Success:

• 6+ years of successful managing full-service hotels
• Must have ability to travel when needed for training conferences, sales meetings, etc.
• Thrive in fast-paced and boutique hotel environments
• Brand experience (Hilton, Marriott, and/or IHG) highly preferred
• Passionate about Internal Hospitality and embrace our core values
• Strong problem resolution skills
• Have exceptional organizational skills and a keen eye for detail
• Effective communication AND collaboration skills and the ability to navigate important conversation

Benefits:

• Competitive Compensation:Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts:Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.