General Manager

the indigo road hospitality group; Charlottesville (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

The Indigo Road Hospitality Group in Charlottesville, Virginia, is seeking a results‑oriented General Manager for one of its boutique hotels. Candidates will bring 6+ years of full‑service hotel leadership and a passion for guest experiences, community engagement, and internal hospitality.

This role is based at a Charlottesville property within our growing portfolio. You will oversee front office, housekeeping, rooms, and F&B, drive budget adherence, enforce service standards, and lead two F&B

Qualifications

• Senior-level hotel management experience (6+ years) at full-service boutique hotels.
• Strong leadership and guest‑experience focus.
• Willingness to travel for training and conferences.

Responsibilities

• Set the tone for guest experience and lead a positive team environment.
• Oversee food & beverage and service quality.
• Maintain standards across operations and procedures.
• Prepare annual budget and monitor expenditures.
• Lead recruitment and operations across FOH/BOH.
• Forecast financial trends and control costs.
• Collaborate with Senior Leadership on strategy.
• Lead health, safety, and cleanliness across the property.
• Oversee 2 F&B outlets.

Skills

Hospitality leadership

Operations management

Budgeting

People management

Job description

General Manager

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

As the Hotel General Manager you will have 6+ years' experience managing full-service independent boutique hotels. You will have a passion for creating memorable experiences and engaging the local community.

You’ll look after all aspects of the hotel including front office, housekeeping, rooms, food and beverage. As an ambassador of The Indigo Road, you’ll authentically embrace Internal Hospitality, be a servant leader and authentically love what you do!

What we will ask of you:

• Set the tone for guest experience by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness
• Oversee, maintain and manage food and service quality
• Assess, implement and manage service standards by ensuring consistency across operational procedures
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions
• Create and carry out strategic business objectives that mitigate risk and maximize profit across; recruitment, finance, legal, front office, housekeeping, and restaurant operations (FOH/BOH)
• Forecast financial trends to control labor, COGs, food, and beverage cost
• Partner with Senior Leadership Team to ensure a positive and collaborative environment
• Lead by example and set the tone for health, safety and cleanliness throughout the property
• Oversee 2 F&B outlets

Requirements for Success:

• 6+ years of successful managing full-service hotels
• Must have ability to travel when needed for training conferences, sales meetings, etc.
• Thrive in fast-paced and boutique hotel environments
• Passionate about Internal Hospitality and embrace our core values
• Strong problem resolution skills