General Manager

1-Tom-Plumber Melbourne; Melbourne (FL); On-site; USD 105,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision insurance

401(k) with 3% company match

10 days PTO

8 paid holidays annually

Company vehicle or vehicle allowance

Phone and laptop provided

Paid training and professional develop

Career advancement opportunities

Team-oriented, family-focused culture

Job summary

1-Tom-Plumber Melbourne is seeking a General Manager to lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administration. You will own profitable execution, throughput, and the customer experience, report to the Ownership Group, and drive growth across all divisions.

This role requires directing multiple departments, maintaining KPI discipline, partnering with finance on profitability, coaching leaders, and building a culture of urgency, accountability, and

Qualifications

• 7+ years of leadership experience in plumbing, restoration, construction, or home service industries.
• Proven experience managing operations with full P&L responsibility and financial accountability.
• Demonstrated success leading multiple departments, including Production, Sales, Customer Service, and Administration.

Responsibilities

• Lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordination.
• Hold department leaders accountable to KPIs, standards, and expectations.
• Maintain operational alignment between field and office teams.
• Resolve escalated operational issues quickly.
• Own overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close rates.
• Identify and address operational margin leakage.
• Partner with Finance Leadership on profitability reporting.
• Develop leaders within each division and conduct regular leadership meetings and accountability reviews.
• Coach Team Leaders, Project Managers, Dispatch, and Administrative staff.
• Build a culture of urgency, accountability, professionalism, and teamwork.
• Oversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiency.

Skills

Leadership

P&L Management

Operations Management

Cross-functional Leadership

Finance Reporting

ServiceTitan familiarity

Tools

ServiceTitan

Albi

Paycom

Job description

About the Company

1-Tom-Plumber and Tidewater Restoration are professional, service-focused companies specializing in plumbing, drains, water damage mitigation, mold remediation, and construction services. We serve both commercial and residential customers across Florida, with a reputation built on reliability, excellence, and customer satisfaction.

About the Role

The General Manager is responsible for the day-to-day operational performance of both 1-Tom-Plumber and Tidewater Restoration. This role owns profitable execution, production team accountability, throughput, customer experience, operational discipline, and growth across all divisions. The GM reports to Ownership Group / Operations Leadership and is ultimately responsible for operational execution across the company.

Direct Reports

Restoration Team Leader, Reconstruction Team Leader, Lead Technician/Plumbing Team Leader, Project Managers, Field Supervisors

Key Responsibilities

Operational Leadership & Accountability

• Lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordination
• Hold department leaders accountable to KPIs, standards, and expectations
• Maintain operational alignment between field and office teams
• Resolve escalated operational issues quickly

Revenue & Profitability Management

• Own overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close rates
• Identify and address operational margin leakage
• Partner with Finance Leadership on profitability reporting
• Develop leaders within each division and conduct regular leadership meetings and accountability reviews
• Coach Team Leaders, Project Managers, Dispatch, and Administrative staff
• Build a culture of urgency, accountability, professionalism, and teamwork

Customer Experience

• Ensure high-quality customer communication standards and resolve escalated customer concerns
• Maintain and reinforce review capture systems across all divisions

Systems & Process Enforcement

• Ensure SOPs are consistently followed and partner with Operations Leadership on process improvement
• Maintain operational discipline within ServiceTitan, Albi, Clean Claims, and Paycom

Scheduling & Throughput Oversight

• Oversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiency

Fleet, Equipment & Operational Readiness

• Ensure trucks, equipment, and warehouses remain organized, maintained, and operationally ready

Reporting & KPI Accountability

• Review and report on revenue by division, gross margin, technician productivity, job cycle time, days to invoice, AR aging, callback rates, and scheduling efficiency

Qualifications

• 7+ years of leadership experience in plumbing, restoration, construction, or home service industries
• Proven experience managing operations with full P&L responsibility and financial accountability
• Demonstrated success leading multiple departments, including Production, Sales, Customer Service, and Administration
• Strong financial management skills, including budgeting, forecasting, KPI tracking, and performance reporting
• Exceptional leadership, coaching, team development, and conflict resolution abilities
• Experience with field service management platforms such as ServiceTitan, Albi, or similar preferred
• High level of professionalism, integrity, accountability, and customer-focused decision-making
• Self-motivated, results-driven leader with a track record of improving operational performance and driving revenue growth

Compensation

• Base Salary: $95,000–$145,000, depending on experience (typical starting base around $115,000)
• Quarterly Performance Bonus: Annual target of up to $20,000, based on individual and company performance
• Total Compensation Potential: Up to $135,000–$165,000 for strong performers
• Annual Merit Increases: Typically 3%–5%, based on performance and market benchmarking

Company-sponsored medical insurance (employee contribution approximately $10/week)

Dental and vision insurance

401(k) with up to a 3% company match

10 days of paid time off (PTO)

8 paid holidays annually

Company vehicle or vehicle allowance (if applicable)

Company phone, laptop, and necessary technology provided

Paid training and professional development

Career advancement opportunities within a rapidly growing company

Team-oriented, family-focused culture with leadership that invests in your success