General Manager

Association Services Inc.; McLean (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in the HOA industry is seeking a Deputy General Manager for its McLean, VA community. The role involves implementing board policies, managing day-to-day operations, and overseeing a team. Candidates should have significant community association experience, strong leadership skills, and an active CMCA certification. This position offers a competitive salary in a dynamic work environment with opportunities for professional growth.

Qualifications

• 5+ years of community association experience.
• 3+ years of managing 10+ direct reports.
• Service-driven and customer-focused.

Responsibilities

• Implement Board policy and manage property.
• Coordinate and schedule board meetings.
• Supervise and train employees.

Skills

Communication

Conflict resolution

Problem-solving

Multi-tasking

Education

CMCA certification

AMS preferred

Tools

MS Suite (Word, Excel, Outlook)

Job description

4 weeks ago Be among the first 25 applicants

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I'm HIRING HOA industry superstars! #applynow

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is hiring a Deputy General Manager for its large-scale community in McLean, VA.

Candidate must have an active CMCA and experience managing a minimum of 10 direct reports.

Work schedule:

Tuesday–Saturday, 11am – 6pm.

Additional hours required to attend and facilitate Board of Director meetings, Committee meetings, and responding to after-hour emergencies.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered. Issues violation letters to homeowners and follow-up to ensure remedied.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Review financial reports, manage collections, oversee purchasing, and maintain AP.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Recruit, train, and supervise employees, to include organizing, prioritizing, and scheduling work and assigning ad hoc tasks.
• Other projects as requested.
  
  

Requirements

• 5+ years of community association experience.
• 3+ years of experience managing 10+ direct reports.
• CMCA required; AMS preferred.
• Service driven, customer focused, and team oriented.
• Excellent communication skills (written and oral), conflict resolution techniques, follow-up and follow-through skills.
• Proficient in MS Suite (Word, Excel, Outlook).
• Excellent judgment, problem-solving, multi-tasking, and decision-making skills.
• Ability to promote and maintain positive community relations and communicate effectively with residents.
• Excellent analytical skills and an ability to develop project plans and work schedules.
• Fosters a cooperative work environment with effective decision making and problem solving abilities.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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