General Manager

Smoothie King; McCordsville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Smoothie King is seeking a General Manager to lead a store team, drive exceptional guest experiences, and align operations with the brand's mission to inspire healthier lifestyles. You will hire, train, and coach staff while managing day-to-day store performance and safety standards.

In this role, you will oversee budgets, vendor relationships, marketing efforts, and KPI tracking to identify opportunities for improvement and growth. Flexibility with hours will be required.

Qualifications

• High school diploma required.
• 2+ years' experience as a manager or supervisor in a restaurant or similar retail service business.
• Basic knowledge of Word and Excel.
• Strong interpersonal and customer service skills.

Responsibilities

• Hire, develop, and lead the store team to deliver great guest experiences.
• Use P&L, Daily Business Review, Cash & Deposit Log, and Data Central scheduling/inventory tools to drive operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.).
• Review store environment and KPIs to identify problems and opportunities for improvement.
• Manage cash activities for the store (daily deposits).
• Ensure compliance with food safety guidelines at all times; ensure all Team Members are compliant as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness uphold brand standards.
• Drive implementation of company programs through action planning and inspiring the team.
• Develop local store marketing plans to support brand initiatives including community outreach and events.
• Recognize and reinforce team achievements using existing tools and programs, and new methods.

Skills

Leadership

Team development

Customer focus

Bias for action

Interpersonal skills

Integrity

Education

High school diploma

Business or related degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.