General Manager

Smoothie King (SKFI); New Castle (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Smoothie King is seeking a General Manager in the United States to lead a high-performing team, ensure an extraordinary guest experience, and balance strategic and operational priorities. The role focuses on developing staff, overseeing store operations, inventory and cash handling, and maintaining food safety and brand standards.

You will drive local marketing, monitor KPIs, and foster a culture of action and customer focus, with hours that may include evenings and weekends.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years’ experience as a manager or supervisor in a restaurant or retail.
• Strong communication and interpersonal skills; customer-focused mindset.
• Integrity and alignment with company culture and mission.
• Ability to take initiative and work varied hours, including evenings and weekends.

Responsibilities

• Hire, develop, and lead store team to deliver exceptional guest experience.
• Use tools like P&L, Daily Business Review, and scheduling to drive ops excellence.
• Maintain supplier relationships and inventory management.
• Review KPIs and store environment to identify improvements.
• Manage cash activities and ensure food safety compliance.
• Uphold brand standards and store appearance.
• Lead program implementations and local store marketing efforts.
• Recognize team achievements using existing tools and new methods.

Skills

Interpersonal skills

Leadership

Customer service

Problem solving

Bias for action

Adaptability

Education

High school diploma

Associates degree or higher

Tools

Microsoft Word

Microsoft Excel

Job description

The General Manager will contribute to Smoothie King’s success by creating and leading a highly productive environment focusing on building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities, focusing on strategic, operational, and leadership excellence. As the role will evolve over time, the successful candidate will show curiosity in the business, demonstrate willingness to take on new challenges, and lift our team by developing additional skills to assist and support our purpose

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Maintain relationships with suppliers (inventory management, shipments, etc.)
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Own and promote brand standards in alignment with company vision.
• Ensure store appearance and cleanliness are upheld and consistent with Smoothie King brand standards.
• Drive implementation of company programs through action planning and inspiring team to meet operational standards.
• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Recognize and reinforce individual and team accomplishments by using existing tools and programs as well as finding new, creative and effective methods of recognition.

Qualifications

• High school diploma required. Associate or bachelor’s degree in business, hospitality management, or similar field is preferred.
• Minimum 2 years’ experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Exceptional interpersonal skills - you are energized by working with people.
• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission
• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.